Info-Tech's AI-enabled HR Team Earns National Recognition from HRD Canada
Info-Tech Research Group has been named one of HRD Canada's Most Innovative HR Teams for 2026. It's the second year in a row the firm's HR organization has been recognized for turning people strategy into measurable business outcomes.
The award reflects steady progress inside a 30-person HR team supporting nearly 1,700 employees across global markets. The throughline: simplify work for employees, free HR to focus on impact, and make better decisions with data.
What HR leaders can learn from this
- Centralize HR knowledge so employees get consistent answers, fast.
- Automate routine requests to reduce ticket volume and response times.
- Integrate with core HR systems to deliver accurate, real-time support.
- Use insights from inquiry trends to fix root causes and plan capacity.
- Scale service across time zones without adding friction for employees.
Inside Info-Tech's AI HR assistant
Over the past year, Info-Tech launched an AI assistant that serves as a single front door for HR. It handles FAQs, policy lookups, and common tasks, while routing complex needs to the right HR pro.
The assistant connects to core HR platforms to provide instant, reliable answers worldwide, which has been especially helpful for distributed teams. Just as important, the system surfaces patterns and process bottlenecks so HR can move from reactive support to proactive problem solving.
Bigger picture: building a scalable people engine
The digital push sits alongside work to strengthen global mobility, fuel early-career pipelines, and grow the employer brand. Together, these priorities support consistent service quality as the organization expands.
A human-first stance on AI
"We're incredibly honored to be recognized by HRD Canada as one of the country's Most Innovative HR Teams for 2026," says Shawn Gibson, Chief Human Resources Officer at Info-Tech Research Group. "This recognition reflects our belief that AI doesn't have to replace human connection, but instead can be leveraged as a tool to enhance it. By automating routine inquiries and streamlining access to information, we are freeing our HR professionals to focus on the work that most directly drives organizational performance and member value."
Why the recognition matters
HRD Canada's program highlights excellence across HR tech, workforce transformation, talent strategy, and engagement. Earning a place in both 2025 and 2026 signals consistent execution-not just pilots and press releases.
The momentum doesn't stop there. Info-Tech has also been named to Forbes' list of Canada's Best Employers, reflecting a strong culture and a clear employee experience story.
About Info-Tech Research Group
Info-Tech provides IT and HR research, advisory, and consulting to organizations worldwide. Through McLean & Company, HR leaders get data-backed insights and practical tools to drive performance. The firm also operates SoftwareReviews for software buying insights and vendor evaluations.
For nearly 30 years, Info-Tech has supported more than 30,000 IT, HR, and marketing professionals with unbiased research and hands-on guidance. Media inquiries: pr@infotech.com. Learn more at infotech.com.
Put this into your HR playbook
- List your top 20 employee questions and automate the answers with clear, policy-backed content.
- Connect your assistant to HRIS, payroll, and ticketing so answers are authoritative and auditable.
- Set response-time targets for routine requests and track them weekly.
- Review inquiry analytics monthly to remove root causes (policy clarity, process steps, or tool gaps).
- Pilot with one department, measure satisfaction and deflection, then roll out in waves.
If you're exploring practical ways to apply AI across recruitment, HR operations, and workforce analytics, see AI for Human Resources.
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