Infosys (NYSE: INFY) will take over end-to-end management of GlobalFoundries' enterprise IT operations under an expanded multi-year deal announced June 23, 2026. The agreement shifts the semiconductor manufacturer from externally supported operations to an AI-led managed services model, targeting fewer incidents, better user experience, and lower total cost of ownership.
Infosys will handle GF's application, infrastructure, data, and service desk operations. GF selected Infosys based on its track record as an incumbent technology provider and its deep semiconductor domain expertise.
Moving to AI-driven managed services
The engagement replaces externally supported operations with a managed services framework built on AI, automation, and continuous optimization. Infosys will apply an outcome-based operating model to reduce incidents, improve end-user experiences, and sustainably lower TCO over the long term.
Anand Swaminathan, EVP & Global Industry Leader, Communications, Media & Technology at Infosys, said, "By combining our deep domain expertise, AI capabilities and an outcome-based operating model, we will help GF reduce incidents, improve end-user experiences and sustainably lower TCO over the long term. Infosys will unlock AI value at scale to play a central role in driving intelligent operations, helping GF transition from reactive IT management to predictive and autonomous service delivery."
Why GF chose Infosys
Vishal Mehra, Chief Information Officer at GF, said, "The renewed collaboration marks a significant step forward in GF's journey to modernize IT operations and achieve higher levels of efficiency, resilience and user experience. As a leading global semiconductor manufacturer, we are committed to advancing our digital transformation to drive greater reliability and value. Collaborating with Infosys will help us equip our teams with next-generation capabilities to accelerate this transformation journey."
Why this matters for Operations
For operations leaders, the deal shows how AI and automation can move IT service delivery from a reactive, break-fix model to a predictive and autonomous one. Reducing incidents and lowering TCO while improving user experience are direct operational KPIs. Consolidating multiple external support arrangements under a single managed services provider also simplifies vendor management and accountability, a persistent challenge in large IT organizations.
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