Innspire and EHVA.ai Partner to Add Voice AI to Hotel Guest Communications
Innspire, which provides AI-powered guest engagement software to major hotel chains including Hilton Grand Vacations and Virgin Hotels, has signed a partnership with EHVA.ai to integrate conversational voice AI into its platform. Hotels using Innspire can now add EHVA.ai's technology to handle incoming guest calls automatically 24/7.
The voice AI handles routine requests-housekeeping, extra towels, wake-up calls, restaurant hours, maintenance issues-without putting guests on hold or routing calls to front desk staff. EHVA.ai says its platform handles up to 80% of guestroom calls autonomously while maintaining what it calls an industry-leading guest sentiment score.
What the Partnership Covers
Under the agreement, Innspire becomes a channel reseller for EHVA.ai's voice platform across its global hotel portfolio. The voice AI integrates with Innspire's existing AI Concierge system, which already manages guest conversations through SMS, WhatsApp, Facebook Messenger, and in-app messaging.
Hotels get a single dashboard to manage all guest interactions-phone calls, text messages, and chat-rather than juggling separate systems. Innspire's existing integrations with property management systems, mobile check-in, digital keys, and service management platforms mean the voice AI can access relevant hotel data without additional setup.
The Operational Problem It Solves
Front desk teams spend significant time during peak hours and overnight shifts answering repetitive calls. Hotels are under pressure to maintain service levels while operating with smaller staff.
By automating routine guest calls, hotels reduce workload on front desk staff and allow them to focus on complex requests that require human judgment. Calls that need escalation route automatically to staff.
Martin Chevalley, CEO of Innspire, said the partnership gives operators "a powerful way to reduce front desk workload, respond to guests faster, and deliver more consistent service around the clock."
Jeff Schaffer, chief revenue officer at EHVA.ai, said the partnership works because Innspire already has deep integration with hotel systems across major operators. "Putting our voice AI inside their platform means hotels get a complete guest communication stack without stitching together point solutions," Schaffer said.
What's Next
Initial deployments are already underway. The partnership targets Innspire's existing portfolio of hotel management groups and brands across North America and globally.
For hotel operations teams, this means voice AI is becoming a standard feature rather than a separate tool to evaluate and integrate independently. The question is no longer whether to add voice automation, but how quickly to deploy it across properties.
Learn more about AI applications in hospitality operations or explore AI for guest support automation.
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