Inspire Veterinary Partners Integrates AI into Practice Management Software with Covetrus
Inspire Veterinary Partners, a leading provider of pet health care services across the U.S., has announced the integration of an artificial intelligence (AI) platform into its medical software. This development comes through a partnership with Covetrus, a well-known software provider in the veterinary space. The AI tools aim to streamline administrative tasks, allowing veterinarians and technicians to focus more on patient care and client interaction rather than documentation and screen navigation.
As one of the first publicly traded multi-unit operators to deploy this AI integration at scale, Inspire expects significant reductions in administrative workload across its clinics. This move supports their ongoing commitment to operational efficiency and delivering consistent, high-quality care.
Improving Efficiency with AI-Driven Tools
Dr. Alexandra Quarti, Vice President of Medical Operations at Inspire, emphasized the value of this integration: “Our veterinarians should focus on clients and pets, not on note taking or managing communications. Covetrus’ AI-driven tools, including auto-generated notes and pre-appointment summaries, help us prepare better and provide top-tier care at every visit.”
Unlike many veterinary consolidators, Inspire has standardized on a single practice management software system, Covetrus Pulse, across all its clinics. This unification supports KPI consistency and business growth. The addition of Covetrus’ new AI platform enhances the software’s capabilities by introducing AI-based dictation and other features that reduce manual effort for veterinary staff.
Key Features of the Covetrus AI Platform
- Ambient Listening & Auto-Generated SOAP Notes: The platform captures real-time appointment conversations and automatically generates SOAP (Subjective, Objective, Assessment, Plan) notes, saving valuable time during each visit.
- Pre-Appointment Summaries: AI compiles concise patient summaries from existing data, helping vets prepare efficiently without lengthy chart reviews.
- Treatment Boards: Real-time updates on patient treatments improve collaboration and communication among care teams.
These features are expected to enable Inspire’s clinics to see more patients while maintaining consistent, high-quality medical care. The reduction in administrative tasks also aims to improve the work environment for veterinarians and staff.
Partner Perspective: Covetrus on AI Integration
Scot Gillespie, Chief Product and Technology Officer at Covetrus, shared insights on the benefits of AI tools, noting they save at least six hours per veterinarian per week and enhance staff efficiency and revenue. “AI is not about replacing expertise,” Gillespie explained, “but about augmenting it. It frees veterinary professionals to provide personalized care and creates a more efficient, less stressful workplace.”
About Covetrus
Covetrus is a technology-enabled practice improvement company serving veterinary clinics worldwide. With over 5,000 employees and more than 100,000 customers, Covetrus offers comprehensive solutions that simplify every step of veterinary practice management. Their mission is to improve financial and clinical outcomes for veterinarians. Covetrus is headquartered in Portland, Maine, and is backed by Clayton, Dubilier & Rice (CD&R) and TPG. Learn more at covetrus.com.
About Inspire Veterinary Partners, Inc.
Inspire Veterinary Partners owns and operates pet health care services across the U.S., including general practice, mixed animal, and emergency care facilities. The company continues to expand through acquisitions aimed at delivering consistent and high-quality veterinary services. For more information, visit inspirevet.com.
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