IntelePeer Launches SmartAgent Agentic AI for DSOs
Latest Agentic AI Technology Delivers Consistent, High-Quality Patient Experiences
Dania Beach, FL, August 6, 2025 — IntelePeer, a leading provider of conversational AI solutions, introduced SmartAgent™ for Dental Service Organizations (DSOs). This new AI automation tool aims to improve operational efficiency, reduce costs, and ensure consistent patient experiences across multiple dental practice locations.
Built on years of experience supporting thousands of dental clinics and managing tens of millions of patient interactions, SmartAgent for DSOs offers a suite of pre-designed agentic modules. These cover key workflows such as appointment scheduling, reminders, billing inquiries, and waitlist management. The modules come with ready integrations tailored for the dental industry, enabling faster deployment without compromising personalization or performance.
Frank Fawzi, CEO of IntelePeer, highlighted that SmartAgent leverages deep industry knowledge to provide a solution that is quick to implement, easy to customize, and focused on the workflows that matter most to DSOs. This approach helps organizations scale operations while maintaining a personal touch and high service quality.
Seamless Integration and Real-Time Analytics
SmartAgent integrates smoothly with popular telephony, Contact Center as a Service (CCaaS), and practice management platforms. It features SmartAnalytics, which offers real-time visibility into every patient interaction handled by both AI agents and live representatives. This helps track key performance indicators and ensures compliance, supporting ongoing operational improvements.
Ian Jacobs, Vice President and Lead Analyst at Opus Research, emphasized that as DSOs expand, maintaining smooth operations without losing patient engagement is critical. SmartAgent addresses this by automating vital workflows like scheduling and billing while keeping patients connected and satisfied.
Key Features and Benefits for Customer Support Teams
- 24/7 AI Voice & Digital Agents: Automate inbound and outbound patient interactions across voice, SMS, and chat channels.
- Revenue Optimization: Reduce no-shows, improve recall rates, accelerate collections, and fill last-minute cancellations through proactive outreach.
- SmartAnalytics: Gain real-time insights with customizable KPI tracking to monitor operational performance and patient satisfaction.
- Rapid Deployment: Utilize pre-built modules, integrations, and templatized use cases to speed up implementation and reduce IT workload.
- Centralized Control, Local Flexibility: Maintain brand consistency while allowing workflow adjustments to meet local practice needs.
SmartAgent focuses on intelligent, human-like engagement that builds patient loyalty and boosts lifetime value. It also improves business outcomes and delivers measurable ROI from day one, making it a practical tool for support teams aiming to enhance patient communication and streamline operations.
About IntelePeer
IntelePeer specializes in streamlining customer interactions to help businesses and contact centers reduce costs, improve customer experience, and accelerate return on investment. Powered by agentic AI, their Conversational AI Platform provides speed, observability, and flexibility. The platform automates voice and digital customer service, integrates with existing enterprise systems, and offers tools accessible to users at any skill level.
For support professionals looking to expand their AI knowledge and skills, exploring AI training courses can be valuable. Resources like Complete AI Training’s latest AI courses offer practical learning paths on automation and conversational AI applications.
Your membership also unlocks:
