Intelo.ai and Fluent Commerce Partner to Transform Order Management with Advanced AI Agents for Greater Efficiency and Customer Satisfaction

Intelo.ai and Fluent Commerce Partner to Enhance Order Management with AI Agents

NEW YORK, Aug. 12, 2025 – Intelo.ai, a leader in AI-driven optimization, and Fluent Commerce, a global provider of order management systems (OMS), have formed a strategic partnership. This collaboration integrates Intelo.ai’s AI agents into Fluent Commerce’s Fluent Order Management platform, aiming to boost fulfillment efficiency, reduce costs, and improve customer satisfaction for businesses.

Focused AI Integration to Solve Key Fulfillment Challenges

The partnership targets four main areas within order management, leveraging AI to improve decision-making and operational outcomes in complex supply chains.

• Shipment Consolidation
  The Shipment Consolidator Agent helps cut split-shipment rates from about 17% to under 10%. This results in lower freight costs, less customer frustration, and a reduced carbon footprint. The agent models ideal single-box shipments, identifies gaps, and recommends inventory moves between distribution centers and stores to avoid forecast splits.
• Fulfillment Distance Optimization
  The Fulfillment Distance Optimizer Agent reduces average shipping distances and zone-based carrier fees without compromising delivery speed. It ranks SKUs and locations with the highest distance penalties and simulates inventory repositioning to create an optimized Inventory Placement Plan.
• SLA Guardianship
  The SLA Guardian Agent proactively prevents late shipments by detecting under-performing fulfillment nodes and pausing them before service level agreements (SLAs) are broken. It monitors fulfillment events, measures throughput deviations, adjusts network configurations in Fluent Order Management, and notifies users with status updates.
• Dynamic Buffer Curation
  The Dynamic Buffer Curator Agent continuously adjusts minimum and maximum stock levels, safety stock, and display-only quantities per item-location. This reduces stock-outs and stale inventory by optimizing inventory based on expected demand and service-level costs.

Benefits for Executives and Strategy Teams

This integrated solution offers two operation modes. In "recommend-mode," alerts and ROI insights are sent to communication platforms like Slack or Microsoft Teams. In "auto-mode," transfer orders can be triggered automatically in Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) systems.

Executives gain real-time, actionable insights and automated tools that help improve fulfillment speed, cut costs, and enhance customer experiences. The AI-driven approach supports smarter, proactive decision-making to keep pace with evolving supply chain demands.

Statements from Leadership

Jeff Fish, Co-CEO at Intelo.ai, said: "Our partnership with Fluent Commerce marks a significant step forward in intelligent order management. By integrating our AI agents directly into Fluent's OMS, we provide businesses with real-time insights and automation that transform fulfillment operations."

Nicola Kinsella, Chief Strategy Officer at Fluent Commerce, added: "Partnering with Intelo.ai brings advanced AI capabilities to our customers. This integration reflects our commitment to delivering innovative, AI-powered order management solutions that drive efficiency and profitability."

About Intelo.ai

Intelo.ai delivers AI-powered solutions focused on reducing labor costs and increasing operational efficiency. Their AI agents address specific business challenges, improving accuracy and growth while freeing teams to focus on innovation and customer service.

About Fluent Commerce

Fluent Commerce specializes in inventory availability data management and distributed order management (DOM) software. Their Fluent Order Management platform offers real-time inventory visibility, order orchestration, fulfillment optimization, and customer service support. Fluent Commerce serves major brands such as JD Sports, L'Oréal, Prada Group, ALDO Group, LVMH, Dulux, and Kingfisher. Learn more at fluentcommerce.com.