AI Agents for Customer Support, Built in Minutes - No Code Required
Joget just introduced AI Agent Builder inside Joget DX 9, a visual way to create goal-driven agents that work across HR, procurement, customer service, and supply chain. For support teams, that means real tasks handled automatically with human oversight baked in - from triage and routing to instant answers and SLA enforcement.
The big shift: you don't wait on developers. You sketch the logic, test it in a preview, and ship it inside your existing Joget apps. The agent gets the work done; you keep the approvals and guardrails.
What This Means for Support Teams
- Instant answers and deflection: Resolve common inquiries without a queue build-up, pulling from your knowledge base and policies.
- Smart triage and routing: Classify intent, sentiment, and priority, then route to the right queue or person.
- SLA guardrails: Nudge agents, escalate when thresholds are at risk, and trigger follow-ups automatically.
- Refunds, returns, and credits: Automate the steps, require human approval for high-risk actions, and keep a full audit trail.
- Knowledge upkeep: Suggest article updates based on ticket patterns and escalate gaps to content owners.
- Proactive service: Monitor recurring issues, open bulk outreach tasks, and track closure.
Build, Test, Deploy - Visually
- Build in minutes: Drag-and-drop logic to define goals, steps, and decision points.
- Test confidently: Simulate real scenarios in a built-in preview before anything goes live.
- Integrate seamlessly: Embed agents inside existing Joget apps and workflows.
- Stay in control: Set human approvals for high-stakes moves and keep changes auditable.
Because the agents live inside Joget workflows, they adapt to your support process instead of forcing a new one. Your rules, your data, your oversight.
Governance That Matters
"The companies that will thrive aren't just adopting AI, they're empowering their people to build with it. Joget AI Agent Builder is our answer to that shift: a platform where human insight leads, and AI executes," said Raveesh Dewan, President and CEO of Joget Inc.
Julian Khoo, CTO of Joget Inc., added: "What sets our approach apart is governance. These agents operate within structured, auditable workflows, with human-in-the-loop controls for critical decisions. You get autonomy without losing oversight, and speed without sacrificing responsibility."
Why Now
Agentic AI is moving into everyday software, and the timing lines up. With AI Agent Builder, support leaders can automate the repetitive parts of ticket handling and keep people focused on the conversations that actually need judgment.
Quick Start for Support Leaders
- Pick one metric to move first: deflection, FCR, AHT, or CSAT.
- Choose a high-volume intent (password reset, order status, return policy) and map the steps.
- Define guardrails: what the agent can do vs. what needs approval.
- Connect your knowledge base, CRM, and order systems inside Joget.
- Pilot with one queue, measure weekly, then expand to the next intent.
Examples by Role
- Support directors: Set SLAs at the workflow level and let agents handle escalations and alerts.
- Managers: Auto-triage tickets, balance queues, and trigger coaching when patterns emerge.
- Frontline agents: Let the agent draft replies, propose next best actions, and fill forms; you approve and send.
- Support ops: Keep an audit trail, adjust rules quickly, and version changes without code.
Part of Joget Intelligence
AI Agent Builder works alongside Joget AI Designer (build and refine apps, forms, and interfaces using natural language, documents, or images), AI Assistant (in-app guidance and recommendations), and AI Bundle (pre-built AI tools). Together, they make practical AI usable inside everyday support workflows.
Key Capabilities Recap
- Goal-driven agents for real support tasks, from common inquiries to multi-step resolutions.
- Visual builder with drag-and-drop logic and a safe preview environment.
- Workflow integration inside Joget apps, so data and actions stay consistent.
- Human-in-the-loop approvals and audit trails for accountability.
Learn More
Explore Joget AI Agent Builder and the Joget DX 9 platform at joget.com. There's an upcoming webinar: "From Idea to Your First AI Agent in Minutes - No Coding Required."
Media contact: pr@joget.com
Skill Up Your Support Team
If you're building AI skills across your support org, browse role-based training options here: Complete AI Training - Courses by Job.
About Joget
Joget offers an open-source, AI-enabled platform that brings no-code/low-code development together with AI to build and customize enterprise apps at scale. By pairing Generative and Agentic AI with visual builders, Joget helps teams automate and improve processes while keeping oversight and compliance in place.
As an Application and Integration Fabric, Joget connects legacy and modern systems with an extensible, open-source core and plugin architecture. Trusted by startups, global enterprises, and government agencies, Joget delivers speed with control for scalable, intelligent transformation.
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