Keep Your Focus, Not a Pen: Fieldy's Wearable AI Notes for Every Meeting

Fieldy Review for Customer Support Teams: Hands-Free Notes That Don't Miss a Beat

You leave a standup or sync with a list of follow-ups, only to watch the details fade once the ticket queue ramps up. Splitting attention between live conversations and taking notes is where mistakes happen-missed actions, fuzzy context, lost time. Fieldy aims to stop that slide with a wearable AI note-taker that captures everything while you stay fully present.

Below is a practical breakdown for support leaders and frontline agents: what Fieldy does, how it fits into daily workflows, where it shines, where it falls short, and what it costs.

What Fieldy Is (and Why It Exists)

Fieldy.ai is a wearable device that listens during meetings, calls, and in-person conversations, then converts speech to text in real time. It reduces the need to scribble notes while you're actively helping a customer or running an escalation. One standout data point: user retention jumped by 50% after teams adopted it.

Fieldy syncs tasks to Google Calendar, integrates with Microsoft Outlook, and meets strict data security needs with encrypted handling and HIPAA-compliant measures. The result: fewer lost action items and cleaner handoffs across your support org.

Why Customer Support Teams Should Care

• Reduce after-call work: accurate transcripts and summaries mean faster wrap-ups.
• Cleaner case notes: extract action items and deadlines automatically.
• Better escalations: speaker-separated transcripts remove guesswork for engineering or tier 2.
• Coaching and QA: search by keywords, moments, or speakers for targeted feedback.
• Global coverage: handle multilingual customers with transcription in 100+ languages.
• Continuity: shift changes and handoffs stay tight with searchable histories and summaries.

Key Features That Matter for Support

1) Hands-Free Recording and Wearable Design

• Clip it with the stainless steel carabiner, or wear it on a wristband or pendant.
• Stable Bluetooth sync with your phone; light indicator shows status.
• Battery lasts up to three days; fast USB-C charging.

Agents and managers can stay engaged in live calls or huddles without juggling note tools.

2) Real-Time Transcription and Summaries

• Clear live transcription, including technical terms.
• Speaker identification for up to six voices-ideal for group escalations and customer calls with multiple stakeholders.
• The app produces concise AI summaries with key notes and action items, plus the full transcript.
• Searchable conversation history keeps everything at your fingertips.

3) Smart Task and Reminder Generation

• If someone says, "I'll send the report by Friday," Fieldy turns it into a task automatically.
• Tasks live in a dedicated "Tasks" section and sync with Google Calendar and Microsoft Outlook.
• Pop-up alerts can appear on an Apple Watch for quick follow-through.

4) Searchable History and AI Chat

• Search by keywords, names, or dates to find specific moments fast.
• Content is organized into Memories, Chat, and Tasks; mark favorites for quick reference.
• Location tagging adds context (client site, conference, or onsite visit).
• Built-in chat assistant can answer questions using your transcripts.

5) Multilingual and Speaker Recognition

• Transcription in 100+ languages; Free plan covers 99 languages, Plus and Unlimited expand support.
• Scribe technology helps maintain accuracy across languages.
• Speaker identification (up to six voices) is available on every plan.

6) Hardware and Audio

• Up to three days of battery life; quick top-ups with USB-C.
• High-quality microphone with noise filtering.
• Lightweight build (about 15 grams) for all-day wear.

7) Privacy, Security, and Data Handling

• End-to-end encryption; HIPAA-compliant measures suitable for sensitive industries.
• No raw audio storage-conversations are processed without saving raw files.
• User control over deletion, plus smart retention schedules.
• Access controls with secure authentication and role-based permissions.
• Trust Dashboard for real-time insight into compliance and security.

If HIPAA is on your checklist, start with the official overview from HHS for baseline requirements: HIPAA basics.

How Fieldy Helps in the Real World

• Customer Support Teams: Capture discovery calls, renewals, escalations, and QA sessions without losing context. Faster case updates, reliable action items, and better coaching loops.
• Healthcare Professionals: Record consultations while keeping the conversation natural, improving clinical notes and cutting after-hours admin. See related findings in JAMA Network Open.
• Journalists: Transcribe interviews and press briefings in real time and find quotes instantly.
• Researchers: Log fieldwork and lab meetings with accurate summaries.
• Business Executives: Keep pace with back-to-back meetings and ensure action items don't slip.
• Individuals with Memory Challenges: Rely on searchable histories to recall details without stress.
• Lawyers: Securely record client meetings with accurate transcripts for review.

Where Fieldy Falls Short

• Transcription in noisy spaces: Accuracy can dip with heavy background noise or lots of cross-talk.
• Durability: No moisture protection; sweat and the elements may cause issues.
• Ecosystem maturity: Integrations exist (Google Calendar, Outlook), but the broader ecosystem is still maturing.
• Social comfort: Wearing a recording device can feel awkward in some work cultures. Set expectations and get consent.

Pricing and Plans

You buy the hardware first ($99 at the time of writing), which includes a 14-day return policy and a baseline of free monthly transcription minutes. Subscriptions boost limits and features.

• Free: $0 - 150 minutes/month - 99 languages - Basic transcription, AI note-taking, supports all device features.
• Plus: $12.99/month (20% off annually) - 1,440 minutes/month - 100+ languages - Calendar integration, advanced task/reminder AI, priority transcription.
• Unlimited: $19.99/month (20% off annually) - Unlimited minutes - 100+ languages - Unlimited transcription, priority support, all Plus features.

Quick Setup Tips for Support Leaders

• Define a consent policy and communicate it to customers and internal teams before recording.
• Create tagging rules (queue, tier, product area) to keep transcripts organized for QA and coaching.
• Use AI Chat prompts like "List customer blockers" or "Summarize next steps with owners and dates."
• Auto-sync tasks with your team calendar and set SLA-friendly reminders.
• Feed recurring issues from summaries into your knowledge base and macros.

Bottom Line

Fieldy is a practical pick for customer support teams that need accurate notes without sacrificing focus. Real-time transcription, speaker tagging, smart tasks, and strong security add up to smoother handoffs and faster follow-through. If your work involves sensitive data, HIPAA-friendly handling and no raw audio storage help reduce risk.

If you're upskilling your support team on AI tools and workflows, browse role-specific options here: AI courses by job.