Kimiyi AI Unveils No-Code "AI Employee" Platform Built for Customer Support and Sales
United States - Dec 2, 2025. Kimiyi AI has launched an AI Employee platform that lets teams build lifelike support and sales agents without writing code. For support leaders under pressure to reduce handle time, raise CSAT, and cover after-hours volume, this is a practical way to automate the repetitive work while keeping responses on-brand.
What this means for support teams
In a few clicks, you can create an AI agent that answers common questions, routes requests, schedules appointments, and even processes sales. It engages in real time, learns from interactions, and adapts to customer behavior-so you don't have to babysit every conversation.
- Instant replies, 24/7 coverage on your site's live chat
- Consistent answers pulled from your content and policies
- Appointment scheduling and checkout flows handled end-to-end
- Lead capture and qualification before handing off to sales or support
Why operations leaders will care
- Scales from 10 to 10,000 inquiries without extra headcount
- No-code setup; launch a branded agent in minutes
- Lower cost per contact while maintaining (or improving) CSAT
- Higher conversion from chat with personalized recommendations
- Always-on coverage so fewer missed opportunities
How it works
Build your agent with a no-code interface, feed it the resources you trust (FAQ, help center, product docs), and define the actions it can take: answer, schedule, qualify, process a sale. It runs on advanced language models that understand context and keep learning from each interaction.
You control the workflow. Start with high-volume intents (shipping, billing, returns, appointment changes), set clear guardrails, and route edge cases to humans. Roll out in phases and monitor quality closely in the first weeks.
Where it fits best
The platform supports e-commerce, real estate, hospitality, healthcare, and professional services. If your team manages live chat, handles repetitive questions, or needs after-hours coverage, you'll see quick wins.
Metrics to watch
- First response time and time to resolution
- Self-service deflection rate
- Average handle time for human agents
- CSAT and conversation quality
- Lead capture rate and conversion from chat
From the company
"Companies are looking for smarter, faster, and more reliable ways to engage with their customers," said KL Lee, spokesperson for Kimiyi AI. "Our AI Employee platform offers a lifelike, automated solution that improves customer satisfaction and supports sales. With our no-code interface, anyone can build an AI agent that works 24/7-no technical expertise required."
Getting started
- List your top 20 intents by volume and value; start with 5.
- Provide approved content (FAQ, macros, policy docs) and sample transcripts.
- Define escalation rules and human handoff triggers.
- Pilot on web chat, measure results weekly, then expand to more flows.
Learn more
Visit Kimiyi AI for details and demos.
If you're upskilling your support org on AI, explore role-specific training here: AI courses by job.
About Kimiyi AI
Kimiyi AI builds accessible AI solutions that simplify operations, improve customer engagement, and help teams work faster with less friction. The AI Employee platform brings enterprise-level automation to businesses of all sizes with a clean, no-code setup.
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