Laivly and Procedureflow Partner to Enhance AI-Powered Contact Centers
Procedureflow, a leader in knowledge management software, has teamed up with Laivly, an expert in AI solutions for contact centers. This partnership merges Procedureflow’s visual guidance tools with Laivly’s artificial intelligence capabilities to help contact center teams provide faster, more accurate, and more consistent customer support.
Procedureflow’s platform guides agents through complex workflows, cutting down errors and boosting operational efficiency. Laivly supports top global brands in addressing cost, consistency, and productivity challenges in their contact centers, all while keeping humans central to customer service. Together, these companies offer contact centers a comprehensive solution that helps agents deliver outstanding support across every channel and interaction.
Streamlining Support with Automation and Visual Guidance
Procedureflow’s automation features simplify processes by embedding automation directly into workflows. For example, with tools like Power Shapes, teams can automate tasks such as manual updates, CRM triggers, and ticket creation, freeing agents to focus on higher-value activities.
- Built-in calculators provide real-time accuracy by instantly calculating eligibility, payments, or balances.
- Display tables sync data across platforms to keep agents updated without switching systems.
These capabilities help organizations reduce errors, improve efficiency, and deliver high-quality customer experiences in every interaction.
Benefits of the Partnership for Contact Center Teams
By combining Laivly’s AI with Procedureflow’s visual process guidance, contact centers gain a trusted foundation for adopting AI effectively. This ensures information is always accurate, accessible, and actionable—critical for industries with strict compliance and regulatory standards.
Dan Keddy, VP Partner Sales and Channel Management at Procedureflow, explained that this collaboration equips agents with enhanced tools and insights, improving efficiency and service quality across sectors such as Retail, BFSI (Banking, Financial Services, and Insurance), Hospitality, and Healthcare.
Supporting Customer Support in a Changing Environment
As customer expectations grow, contact centers need solutions that simplify operations, improve accuracy, and enhance the overall customer experience. The partnership between Procedureflow and Laivly addresses these needs by delivering AI-driven insights combined with practical, visual guidance.
This collaboration underscores the value of integrating AI and knowledge management to support agents effectively and maintain high standards of service.
For customer support professionals looking to expand their AI knowledge and skills, exploring relevant courses can be valuable. Resources like Complete AI Training’s latest AI courses offer practical insights into automation and AI tools suited for contact center environments.
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