Lenovo and ServiceNow expand partnership to cut IT costs and automate device management
Lenovo and ServiceNow announced an expanded multi-year agreement at ServiceNow's Knowledge 2026 conference to help enterprises reduce IT support costs and accelerate employee productivity through automated workflows tied to device management.
The partnership combines Lenovo's real-time device intelligence platform with ServiceNow's AI capabilities to automate IT operations across the full device lifecycle. Organizations can expect up to 30% lower IT support costs, 50% faster employee onboarding, and 40% of IT issues resolved before users notice them, according to Lenovo's internal testing.
What the solution includes
The joint offering integrates several components:
- Lenovo's xIQ Digital Workplace Platform, built on ServiceNow, which provides real-time visibility into device performance across global endpoints
- Device lifecycle management and device-as-a-service capabilities from Lenovo
- ServiceNow's AI Control Tower and workflow orchestration tools that automate actions across systems and teams
- Lenovo Workplace Service Operations Suite, a set of apps that consolidate operational visibility, lifecycle workflows, and data management
Rakshit Ghura, vice president and general manager of digital workplace solutions at Lenovo, said the partnership addresses a core operational problem. "Most enterprises are not struggling to adopt AI. They are struggling to operationalize it across fragmented environments," he said.
How it reduces costs and improves operations
The solution feeds continuous data from enterprise devices into ServiceNow's platform, which then orchestrates automated responses. Predictive issue detection catches problems before they affect employees. Device-related onboarding delays disappear when workflows are automated end-to-end.
Michael Park, senior vice president of global partnerships and channels at ServiceNow, said the integration demonstrates how to scale AI across dispersed operations. "By combining real-time endpoint data with a platform that orchestrates any AI model, any data, and any workflow, organizations can move from fragmented operations to consistent, intelligent outcomes across global environments," he said.
Expansion and managed services
The collaboration launches in Australia, New Zealand, Hong Kong, Singapore, and Ireland, with additional regions planned. ServiceNow will provide global partner management and multi-region onboarding support.
Lenovo is expanding its managed AI services capacity from organizations with 5,000 employees to those with up to 50,000. The combination of Lenovo's global delivery infrastructure and ServiceNow's platform allows enterprises to standardize operations across markets without rebuilding systems regionally.
For operations professionals, the AI Learning Path for Operations Managers covers how to implement and manage AI-driven automation in your own organization. Understanding AI Agents & Automation provides practical context for evaluating solutions like this one.
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