Majority of Hospitality Workers Fear AI Will Take Their Jobs, Survey Reveals
A poll finds 52% of hospitality workers fear AI will replace jobs, while 30% see it creating new roles. Upskilling is key to adapting in this changing industry.
52% of Hospitality Workers Fear AI Will Displace Jobs, OysterLink Poll Finds
As artificial intelligence and automation become more common in hotels, front-of-house operations, and kitchens, the hospitality industry faces a pressing question: will these technologies create new opportunities or eliminate existing ones?
AI in Hospitality
A recent poll by OysterLink reveals that 52% of hospitality professionals believe AI is more likely to replace current jobs than create new ones. Meanwhile, 30% view AI as a source of job creation, and 18% expect AI to have a balanced impact—both creating new roles and reducing others. These findings highlight growing concerns about how automation might change jobs that rely on human interaction, creativity, and service.
"Hospitality is a people-driven business, and these results show the anxiety many professionals feel about technology replacing that human touch," said Milos Eric, General Manager at OysterLink. "At the same time, there's recognition that AI could create new kinds of roles—particularly in areas like data analysis, system management, and guest personalization. The real challenge for the industry will be balancing efficiency with the essence of hospitality: human connection."
What This Means for Hospitality Workers
- Many fear job displacement as AI tools take over routine tasks in reception, booking, and kitchen management.
- New roles could emerge focused on managing AI systems, analyzing guest data, and customizing experiences.
- Upskilling and adapting to new technologies will be critical for workers seeking to stay relevant.
For hospitality professionals interested in understanding AI and how to work alongside it, exploring specialized training can be a practical step. Resources like Complete AI Training’s courses for specific jobs offer focused guidance on integrating AI skills into your career.
About OysterLink
OysterLink is a leading job platform dedicated to the hospitality industry. It connects restaurants, hotels, and other hospitality employers with skilled candidates across the U.S. Whether you’re looking for private chef jobs in Miami or server positions in Orlando, OysterLink provides job listings, industry insights, and career resources to help hospitality professionals build rewarding careers.
