Medtronic and Teneo.ai Set New Standard for AI-Driven, Compliance-First Customer Support in Healthcare

Medtronic and Teneo.ai Present Compliance-First AI in Healthcare Webinar

Medtronic, a global leader in medical devices, is teaming up with Teneo.ai to share how conversational AI can enhance customer support within strict healthcare regulations. Their upcoming webinar, "Compliance Meets LLMs: How Medtronic Is Using Conversational AI to Revolutionize Medical Device Support", will take place on Tuesday, August 12, 2025, at 16:00 UTC. This 45-minute session offers practical insights into applying Large Language Models (LLMs) safely in healthcare customer service.

Meeting Compliance Challenges Head-On

The medical technology sector faces a tough challenge: using advanced AI tools like LLMs while fully complying with regulations such as HIPAA. This webinar addresses how medical device companies can implement AI without compromising patient safety or regulatory standards.

Medtronic, with over 95,000 employees serving 70+ health conditions worldwide, partners with Teneo.ai, whose AI platform offers up to 99% accuracy and can cut operational costs by 50%. Their collaboration sets a new example for responsible AI use in regulated healthcare environments.

How Medtronic Implements Conversational AI

Webinar attendees will hear directly from Medtronic about their use of conversational AI to improve customer service and device support—not embedded device functions. This distinction highlights how AI can enhance customer interactions while respecting strict compliance rules.

Teneo.ai’s agentic AI technology enables intelligent automation that can reason and act autonomously during real-time conversations. This allows for sophisticated, scalable support experiences that were previously difficult to achieve.

What You Will Learn

This webinar targets customer support professionals looking for actionable strategies to deploy AI confidently and compliantly in medical device support. Key focus areas include:

• Conversational AI Implementation Strategy: How Medtronic applies AI specifically for customer-facing services while keeping clear boundaries from clinical device functions.
• Regulatory Compliance Framework: Governance and architecture insights for safely deploying LLMs like GPT in HIPAA-compliant environments.
• Agentic AI Transformation: Using intelligent automation to improve support without crossing regulatory lines.
• Enterprise Scaling Methodology: Practical guidance on identifying and expanding conversational AI use cases across large medical device organizations.
• Future-Ready Technology Integration: Leveraging Conversational IVR and LLM-powered analytics to deliver efficient, high-quality digital experiences.

Register for the webinar here: Webinar Registration

About Teneo.ai

Teneo.ai specializes in voice-first agentic AI solutions for contact center automation. Their platform achieves up to 99% accuracy, automates over 60% of interactions, and delivers up to 50% operational cost savings. Trusted by global brands including AT&T, HelloFresh, and Telefónica, Teneo integrates with major CCaaS and CX platforms such as Genesys, Microsoft, and AWS.

Their AI agents handle millions of conversations daily across voice and digital channels, providing consistent, human-like support that boosts efficiency and customer satisfaction.

Learn more about advanced AI solutions and customer support automation at Complete AI Training.