Mercer launches AI platforms to sharpen workforce analytics
Mercer, a unit of Marsh McLennan, announced two AI-powered platforms to improve workforce analytics and HR decision-making: Workforce Insights and Aida. The company said the tools expand access to comparative benchmarks and give HR teams faster, data-backed answers inside existing workflows.
What's new
- Workforce Insights: Access talent benchmarks across more than 100 countries and 20,000 organisations. Compare metrics against industry standards and identify workforce trends.
- Aida: An Artificial Intelligence Digital Assistant inside Mercer's Talent All Access Portal. HR teams can ask questions in natural language and receive data-driven responses.
Why it matters for HR
Mercer's research shows CHROs increasingly rely on data to inform decisions, secure project funding, and provide strategic input to business leaders. The new tools support teams under pressure to embed workforce analytics into daily operations.
"By introducing AI platforms and assistants, we are empowering clients to interact with our data in a more dynamic and intuitive way," said Pat Tomlinson, Mercer's President and Chief Executive. Jean Martin, Mercer's Global Head of Career Products, said the platforms were "built by HR leaders, for HR leaders" and emphasized data quality and reliability.
Practical ways HR can apply this now
- Use Workforce Insights to benchmark critical HR metrics against peers and markets, then set targets that reflect current industry norms.
- Turn to Aida for quick, data-backed answers to common HR questions, reducing manual research time and speeding up stakeholder responses.
- Strengthen business cases for funding by pairing benchmark data with clear outcomes (e.g., time-to-hire reduction, retention improvements).
- Support workforce planning across geographies by grounding discussions in comparable, region-specific data.
Advisory support alongside the tools
Mercer continues to advise organisations on maximising AI workforce investments. Consulting services focus on work redesign, talent reskilling, and flexible workforce models.
Company snapshot
- Mercer specialises in investment objectives, workforce planning, and health and retirement outcomes. Its parent, Marsh McLennan, reported annual revenue exceeding $24 billion.
- InvestingPro data shows Marsh McLennan has a market capitalisation of nearly $99 billion and achieved revenue growth of 9.2 percent over the past 12 months.
- Marsh McLennan's second-quarter 2025 earnings came in above Wall Street expectations: adjusted EPS of $2.72 vs. $2.67 forecast; revenue of $7 billion vs. $6.94 billion consensus.
- The Board declared a quarterly dividend of $0.90 per share, payable on 14 November 2025 to shareholders of record as of 2 October.
- In September, Marsh (another business of Marsh McLennan) launched BrokerSafe, an insurance facility for US freight brokers, offering up to $5 million in primary auto liability limits with additional capacity sourced from the London market.
What this means for your HR roadmap
- Standardise your KPI set and benchmarking cadence so insights flow into quarterly planning, workforce plans, and budget cycles.
- Adopt a "question-to-decision" loop: use Aida for quick discovery, validate with Workforce Insights, then document decisions and owners.
- Upskill HRBPs and COEs on interpreting benchmark data and communicating it to finance and business leaders.
Learn more about Marsh McLennan at mmc.com. If your team is building AI skills for HR workflows, explore curated training by job at Complete AI Training.
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