IIHM Introduces NamAIste – An AI Knowledge Engine for Hospitality Professionals
The International Institute of Hotel Management (IIHM), in partnership with Kolkata-based Entiovi Technologies, has launched NamAIste – IIHM HospitalityGPT, a generative AI knowledge engine created specifically for the hospitality sector. This Large Language Model (LLM) offers hospitality-focused AI learning and decision-making support, moving beyond the usual chatbot experience.
Dr Suborno Bose, Chairman of IIHM, describes NamAIste as “made in India, made by Indians, made for the world” — a significant contribution to the hospitality industry that reflects India’s growing presence in global technology and education.
What Makes NamAIste Different?
Unlike general AI models that pull information from the internet, NamAIste accesses a carefully curated knowledge base sourced from hospitality institutions across 60 countries. This includes data, research, and professional insights directly relevant to hospitality education and industry practices.
- Access to real-time hospitality trends and best practices
- Integration of standard operating procedures (SOPs) from hotels
- Contributions from culinary experts and hospitality professionals worldwide
- Supports hospitality students, faculty, and industry stakeholders with specialized information
Sanjoy Chatterjee, Director of Entiovi Technologies, highlights that while the platform is built on open-source technology, its value lies in the multilingual and multinational knowledge it consolidates — for example, answering a question about Japanese culinary history in Bengali using authentic Japanese sources.
Benefits for Hospitality and Events Professionals
NamAIste enables professionals and students to:
- Make informed decisions based on verified hospitality data
- Enhance training with AI-powered learning tools specific to hospitality management
- Access a global repository of SOPs, innovative service strategies, and operational insights
- Stay updated on industry trends without sifting through irrelevant information
This tool is currently being rolled out selectively to hospitality education institutions and industry partners to ensure quality and relevance before wider availability.
A Step Forward for Indian Hospitality Tech
NamAIste aligns with India’s ambitions under the Make in India campaign and the vision for a developed nation. As Dr Bose points out, this initiative puts India alongside global tech leaders by creating an AI engine specifically for hospitality.
For professionals looking to deepen their AI knowledge in hospitality and events, exploring courses on AI applications can be valuable. Platforms like Complete AI Training offer resources to build expertise in custom AI tools relevant to your field.
NamAIste represents a focused step in combining technology and hospitality expertise, offering practical advantages to those working in hospitality education, management, and service innovation.
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