Natterbox Launches AI Assistants and AI Agents to Resolve Over 70% of Customer Queries
July 14, 2025
Natterbox, a provider of AI-powered contact centre solutions, has introduced AI Assistants and AI Agents fully integrated with the world's leading CRM platform. These tools are built to reduce call queues, cut costs, and allow human agents to focus on more complex customer interactions that drive loyalty and growth.
The AI Assistants efficiently handle up to 70% of routine inquiries, including answering FAQs and checking order statuses. Meanwhile, AI Agents take on complete end-to-end tasks such as processing refunds, scheduling appointments, and cancelling orders without needing human involvement.
This combination enables businesses to scale customer support without increasing staff, delivering faster and smarter service across voice, SMS, and WhatsApp channels.
Key Benefits
- Eliminate queues: AI Assistants and Agents provide an immediate response to customers, removing wait times. If a query can't be resolved instantly, it is escalated efficiently.
- Intelligent escalation: The AI detects keywords or emotional cues to decide when to transfer the interaction to a human agent. Escalated cases are routed with a summary, so customers don’t have to repeat themselves.
- Empower human agents: By managing repetitive questions and simple tasks like password resets, AI Assistants and Agents free human agents to address more challenging issues.
- Provide 24/7 support: Businesses can offer round-the-clock customer service without the expense of staffing out-of-hours shifts.
Neil Hammerton, CEO and Co-Founder of Natterbox, explained, “Human agents shouldn’t spend their time on basic questions and routine tasks. This wastes resources and lowers morale. Our AI Assistants and Agents let the AI handle repetitive queries, so human agents can deliver real value.”
Training these AI tools requires minimal input — just a website or a PDF — enabling quick setup without extensive data projects. The drag-and-drop workflow makes it easy to integrate AI Assistants and Agents into existing call routing without heavy reconfiguration.
Early adopters like We Buy Any Home have already seen improvements. By integrating AI Agents, they handle 1,000 more customer calls monthly, optimizing support and cutting costs from overflow answering services.
“Natterbox’s technology allows our human agents to focus on complex tasks while customers get instant answers. Plus, all call data is automatically logged into our CRM, saving time on manual entry and keeping information up to date,” said a representative from We Buy Any Home.
These new AI Assistants and Agents complement Natterbox’s existing AI offerings, such as AI Advisor, which automates post-call summaries, updates CRM records, and provides live coaching insights. The AI Assistants and Agents are available now.
You can request a demo here.
About Natterbox
Natterbox is an AI-powered contact centre platform focused on Salesforce-first businesses. With over 15 years of experience, Natterbox helps organizations integrate AI smoothly into their contact centre operations, blending AI with human agents to improve customer service. For more details, visit natterbox.com.
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