Natterbox Introduces AI Assistants and Agents Handling 70% of Customer Support Cases
Natterbox, an AI-powered contact center provider, has launched AI Assistants and AI Agents integrated with the world’s leading CRM platform. These tools aim to reduce call queues, lower costs, and allow human agents to concentrate on complex interactions that build customer loyalty and drive growth.
The AI Assistants can manage up to 70% of routine customer inquiries such as answering FAQs or checking order statuses. Meanwhile, AI Agents take it further by handling complete tasks like processing refunds, scheduling appointments, and canceling orders without human involvement. This combination enables businesses to scale support efficiently across voice, SMS, and WhatsApp channels without increasing staff.
Key Benefits for Customer Support Teams
- Eliminate queues: Customers get immediate responses from AI Assistants, avoiding wait times. Queries that can’t be solved instantly are escalated to human agents.
- Intelligent escalation: The AI detects keywords or emotional cues to decide when to transfer a case to a human agent, ensuring a smooth experience. When escalated, agents receive a summary so customers don’t need to repeat themselves.
- Empower human agents: By automating repetitive questions and simple tasks like password resets, AI frees agents to focus on more demanding issues.
- 24/7 customer service: AI Assistants and Agents provide round-the-clock support without the cost of overnight staff.
AI Assistants and Agents can be trained quickly using as little as a website or PDF, eliminating the need for complex data projects. Their drag-and-drop workflow integrates easily into existing call routing systems, avoiding resource-heavy reconfigurations.
Real-World Impact
Early users like We Buy Any Home report substantial improvements. By adding AI Agents to their platform, they handle 1,000 more calls monthly, boosting business and optimizing end-to-end service.
They’ve eliminated expensive overflow answering services and improved data accuracy by automatically logging call details into their CRM. This saves agents time on manual data entry and keeps information up to date.
These AI tools help their team focus on high-value tasks while ensuring customers don’t wait for service, delivering a seamless support experience.
Supporting Human Agents with Smarter AI
Natterbox’s AI solutions build on its existing offerings like AI Advisor, which automates post-call summaries, updates CRM records, and provides live coaching insights for agents and managers. Together, these tools help customer support teams work smarter and respond faster.
For customer support professionals interested in AI tools and automation, exploring training options can provide practical skills to manage and implement these technologies effectively. Resources like Complete AI Training's automation courses offer relevant insights and hands-on learning.
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