Neo: Always-on energy support in the PLAN-B NET ZERO app
PLAN-B NET ZERO has launched "Neo" - a support AI built for real-time, energy-focused customer care. It answers questions within seconds, resolves many requests end-to-end and runs 24/7. The experience lives in the Neo app, with data stored in Germany, securely encrypted and compliant with EU GDPR. Customers stay in control of their data at all times.
What Neo handles right now
- Tariff and billing questions without queue time.
- Meter readings, consumption insights and clear summaries.
- Personalised saving tips grounded in real usage.
- Natural voice experience that understands dialects, quick interruptions and casual phrasing.
"Neo is not a project but a system - continuously trained, orchestrated and available to our customers 24/7," says Steven Rohner, CTO of PLAN-B NET ZERO AG. It analyses conversation context, identifies the request immediately and offers actionable solutions. Trained on thousands of real interactions, it improves daily and proactively guides users to the next best step.
Why it matters for Customer Support, PR and Communications
- Immediate replies and automated resolutions reduce wait times and complaints.
- Consistent tone and clear messaging, even during peak demand or off-hours.
- Proactive guidance that cuts repeat contacts and improves CSAT.
- Built-in privacy story: encrypted, Germany-based data and GDPR compliance strengthen trust messaging.
Inside the experience
Neo's voice sounds natural and adapts to emotion and context. It keeps up with interruptions, clarifies intent fast and closes the loop on common jobs like billing or usage checks. For complex cases, it sets up the handoff cleanly so human agents can focus on high-value help.
What's coming next
- More languages to serve a broader customer base.
- Video support for visual requests, like device checks or meter guidance.
- AI-based tariff and consumption forecasts for sharper recommendations.
"'Neo' is the next major step in making the energy transition tangible and as simple as possible," says Bradley Mundt, Founder and CEO of PLAN-B NET ZERO. "Our customers should receive immediate support at any time, without waiting and without detours. Even at night or at the weekend."
Practical rollout notes for support leaders
- Define clear escalation rules and keep humans in the loop for edge cases.
- Align tone-of-voice with brand guidelines and monitor transcripts for consistency.
- Update knowledge sources frequently; measure resolution time, first-contact resolution and CSAT.
- Be transparent that customers are interacting with AI and highlight data protections up front.
Data protection at a glance
All support runs inside the Neo app. Data is stored in Germany, encrypted and managed under GDPR standards. That structure makes consent, access and deletion requests straightforward to manage for both customers and communications teams.
About PLAN-B NET ZERO
PLAN-B NET ZERO is a GreenTech scale-up based in Zug, Switzerland. Founded in April 2023 by Bradley Mundt, the company pioneers the NEO ENERGY category - turning sustainable energy into a lifestyle product through AI, gamification and meaningful added value. With intelligent optimisation and a portfolio of non-energy services, PLAN-B NET ZERO is building a lifestyle brand that reimagines how people engage with energy day to day.
Media and contact
Images: Energy guidance at your fingertips - the support AI "Neo" makes service easier than ever. Download available via the company site.
Press contact: Julia Schnitger
E-Mail: presse@planbnetzero.com
Web: www.planbnetzero.com
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