Palona Launches AI Sales Assistant for Restaurants
Palona AI has introduced Restaurant AI, an AI sales assistant created specifically for pizza, fast casual, and quick service restaurants (QSR). Following a successful pilot with the pizza chain Pizza My Heart, Palona is now working with 20 restaurant brands nationwide, including Twenty Five Teishoku House, Kobunga, MOTO Pizza, CaliBBQ, and Pleasure Pizza Santa Cruz.
Industry Experts Join to Drive Growth
To support Restaurant AI’s expansion, Palona appointed two seasoned industry professionals: Martin Briant, former North America president at Me&U, and Chris Stanton, who previously held strategic sales roles at Qualtrics and Tableau Software. Their combined expertise in technology and the restaurant sector strengthens Palona’s push to improve sales and customer interactions.
Key Features That Benefit Sales Teams
Restaurant AI uses Palona’s conversational intelligence and a multimodal memory system to ensure orders are taken accurately—whether by voice or text. It handles complex customizations and supports multiple languages, helping sales teams serve diverse customers with ease.
- Unified voice and text ordering
- Multi-lingual support
- Voice cloning with brand-specific accents and personalities
- Upselling capabilities to increase average order value
- Seamless escalation to human agents when needed
- Integrated payment processing
- Support for loyalty programs and coupons
These features enable sales teams to engage customers more effectively, reduce errors, and boost revenue through intelligent upselling and personalized service.
Easy Integration and Setup
Restaurant AI works with major point-of-sale (POS) systems and requires only a few simple steps to implement. This lets sales teams quickly pilot and scale the solution without disrupting daily operations.
Why Sales Professionals Should Pay Attention
For salespeople in the foodservice sector, Restaurant AI offers a practical tool to improve order accuracy and increase upsell opportunities without adding workload. The assistant remembers previous orders, understands menu nuances, and interacts with customers like a trained team member.
By automating routine order-taking tasks and supporting complex requests, sales teams can focus on building relationships and closing deals more efficiently.
Learn more about AI tools that can boost your sales skills and streamline customer interactions at Complete AI Training.
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