Paycom’s AI-Powered Ask Here Enhances Employee Inquiry Experience
Paycom Software, Inc. (NYSE: PAYC), a leading provider of cloud-based human capital management software, has upgraded its Ask Here tool with AI capabilities that deliver quick, automated answers to employee questions. This update helps HR teams reduce response times and administrative workload while improving the overall employee experience.
Ask Here acts as a centralized hub where employees can get instant responses to common questions by scanning company policies, documentation, and pre-saved answers. It covers a wide range of topics across departments such as accounting, benefits, maintenance, security, and community relations. For more complex or sensitive questions, the tool routes inquiries to the appropriate person within the organization.
Key Benefits for HR and Employees
- Faster response times to employee questions
- Streamlined management of high volumes of inquiries
- Consistent, standardized company responses
- Quick access through Employee Self-Service®
- Reduced frustration in identifying the right contact
- A centralized communication command center for HR teams
An HR manager at a healthcare organization shared that enabling this feature saved valuable time and reduced decision fatigue for leadership by handling routine questions automatically. The system even closes inquiries once resolved, further simplifying workflow.
Insights into Employee Needs
Beyond improving response efficiency, Ask Here offers HR teams valuable insights into trending questions and employee concerns. A recent Paycom survey of 2,200 full-time U.S. employees highlighted that urgent HR inquiries often involve paychecks (56%), benefits (54%), time-off requests (32%), and other key matters like performance reviews and investments.
By addressing these common pain points, the AI-powered Ask Here tool helps HR departments focus on more strategic initiatives while ensuring employees get timely support.
About Paycom
For over 25 years, Paycom Software, Inc. has provided easy-to-use HR and payroll technology that empowers employees with direct access to their data. From onboarding and benefits enrollment to talent management, Paycom’s automated, employee-first platform streamlines HR processes and reduces errors by combining all data in a single database.
Paycom serves organizations of all sizes across the U.S. and internationally, recognized for both its technology and workplace culture.
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