RateGain launches UNO VIVA, the first CRS-integrated AI voice agent to streamline hotel reservations

RateGain Launches UNO VIVA: The First CRS-Integrated AI Voice Agent for Hotels

RateGain Travel Technologies Limited has introduced UNO VIVA, an AI voice agent built specifically for hotels and integrated directly with Central Reservation Systems (CRS). Leveraging RateGain’s AI-driven hotel commerce platform, UNO, this solution streamlines voice-based reservations by handling calls with accuracy and consistency.

Following its initial launch in Asia last April, UNO VIVA is now available across Europe. It can operate independently or alongside existing CRS and Property Management Systems (PMS), managing reservation-related calls efficiently. As guest demand for voice interactions grows, many hotels face challenges such as limited infrastructure and variable service quality. UNO VIVA addresses these issues by acting as an always-on assistant, delivering precise and brand-aligned responses while ensuring full GDPR compliance and data privacy.

Advanced Features That Enhance Guest Interactions

• Powered by an automatic speech recognition engine with adaptive intelligence.
• Supports over 30 languages including German, French, and Spanish.
• Detects booking intent, emotional tone, and guest preferences during calls.
• Can recommend suitable properties based on guest location and profile.
• Converts inquiries into bookings while reducing operational costs.

UNO VIVA’s intelligent design turns routine calls—often repetitive and prone to inconsistent responses—into opportunities for higher booking conversion. This is critical since nearly 90% of inbound hotel calls are repetitive, yet many go unanswered or mishandled due to agent fatigue, training gaps, and language barriers.

With up to 40% of voice reservations currently going unanswered, UNO VIVA offers a scalable solution that lowers operational strain and recovers lost revenue. It also delivers a consistent experience, which is vital for retaining guests and boosting satisfaction.

Seamless Integration and Measurable Impact

Guests can use UNO VIVA to make, modify, or cancel reservations with ease. The system provides rich call analytics, highlighting booking trends, missed opportunities, and service gaps. This data empowers hotel teams to optimize their operations continuously.

The platform is easy to deploy and can start generating results within a week. Hotels can expect improvements in average booking value and revenue without adding overhead costs.

Fritz Müller, Head of Europe at RateGain, emphasizes, “UNO VIVA is more than just a call handler. It creates intelligent touchpoints that increase revenue and improve guest experience. Our AI-first approach simplifies hotel operations and helps properties grow efficiently.”

Availability

UNO VIVA is now accessible to hotels worldwide. For more information on how it can enhance your property’s reservation process, visit https://uno.rategain.com/distribution/viva-ai-voice-agent/.