Readymode® Launches Agentforce AI Chat for Always-On First-Line Support
Readymode®, a leading outbound customer engagement platform for sales teams and contact centers, has integrated Agentforce, an innovative Salesforce product, directly into its platform. The new in-product AI chat delivers real-time, first-line support 24/7/365 inside the Readymode interface.
For support leaders, this means faster answers, fewer tickets waiting in queue, and more time back to focus on complex cases. Agents get help the moment they need it without leaving their workflow.
What customers get with Agentforce AI Chat
- Immediate, 24/7 availability: Real-time responses anytime - no waiting for business hours or ticket replies.
- In-platform assistance: Contextual guidance inside Readymode so users don't have to switch tabs or hunt for help docs.
- Scalable, consistent answers: Handles high volumes during peak hours, product updates, and onboarding spikes, freeing humans for nuanced issues.
- Less downtime, faster resolutions: Quick support for troubleshooting, optimizing call cadences, or adjusting account settings.
Why this matters for Customer Support
Agentforce cuts response times by automating answers to high-volume questions and FAQs. That reduces escalations and keeps sales teams focused on conversations that drive revenue.
Support teams can redirect energy to complex workflows, deeper diagnostics, and strategic improvements - the work that actually moves NPS and retention.
Leaders at Readymode on the launch
"This is a massive step forward for our customer experience," said Francis Pendon, Director of Customer Support at Readymode. "Our users rely on us during critical business hours - and now, with Agentforce embedded into the product, they're no longer left waiting for answers. It's like having a support expert sitting next to every agent and admin, 24/7."
"Our goal has always been to deliver faster, more reliable support to our customers," said Jason Jantz, Chief Executive Officer at Readymode. "With Agentforce, we're expanding our support capacity exponentially without sacrificing quality. Customers will experience shorter wait times, quicker resolutions, and greater productivity. And while AI enhances efficiency and responsiveness, we remain fully committed to providing the same human expertise and personalized care our customers value."
How it works
Agentforce is trained on product knowledge, help desk interactions, and real-time customer feedback. It continuously improves based on usage, so guidance stays relevant and up to date.
Because it lives inside Readymode, users get answers in the exact context of their work - reducing friction, slashing time to resolution, and keeping queues clean.
Practical next steps for Support teams
- List your top FAQs and high-touch flows. Use them to seed and test Agentforce responses.
- Define clear handoffs for complex cases so escalations reach the right humans fast.
- Track deflection, first-contact resolution, and time-to-answer weekly; tune content based on gaps.
- Set a cadence to update product knowledge after each release and capture learnings from chat transcripts.
About Readymode
Readymode is a cloud-based, outbound customer engagement platform for sales teams. The all-in-one solution includes an industry-leading predictive dialer, fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. It's built for teams that want to maximize productivity and scale efficiently.
Learn more: Visit Readymode or explore AI upskilling paths by role at Complete AI Training.
Your membership also unlocks:
