Readymode® launches Agentforce AI Chat for always-on first-line support
Readymode has integrated Agentforce, an advanced AI chat from Salesforce, directly into its platform. Support is now available around the clock inside the product-no tickets, no waiting for business hours, and no switching tools.
For customer support leaders, this means faster resolutions, fewer interruptions, and agents who can stay focused on calls and conversions. It's a practical upgrade to how frontline questions get answered.
What teams get right away
- 24/7 availability: Real-time responses at any hour to reduce downtime and keep queues moving.
- In-platform help: Contextual guidance without leaving Readymode-support meets users where the work happens.
- Scales with demand: Consistent answers during peak periods, product updates, and onboarding waves so humans can focus on complex issues.
Why this matters on the floor
Agents can troubleshoot, refine call cadences, and adjust account settings without breaking flow. Routine questions get handled instantly, and your team keeps momentum during critical business windows.
"This is a massive step forward for our customer experience," said Francis Pendon, Director of Customer Support at Readymode. "Our users rely on us during critical business hours - and now, with Agentforce embedded into the product, they're no longer left waiting for answers. It's like having a support expert sitting next to every agent and admin, 24/7."
Operational impact
Agentforce automates high-volume inquiries and FAQs so users can resolve issues on the spot. For sales leaders and admins, that translates into fewer disruptions, more time dialing, and fewer escalations to support staff.
"Our goal has always been to deliver faster, more reliable support to our customers," said Jason Jantz, Chief Executive Officer at Readymode. "With Agentforce, we're expanding our support capacity exponentially without sacrificing quality. Customers will experience shorter wait times, quicker resolutions, and greater productivity. And while AI enhances efficiency and responsiveness, we remain fully committed to providing the same human expertise and personalized care our customers value."
How Agentforce keeps improving
Agentforce is trained on product knowledge, help desk interactions, and live customer feedback. It stays current and gets better over time as more conversations happen-giving your team sharper answers with less effort.
What this signals for support leaders
In-product, always-available assistance is becoming the standard for high-velocity sales and support operations. If you're running an outbound call center or blended team, placing AI chat inside your primary workflow removes friction across onboarding, training, and day-to-day questions.
Want to learn more about the underlying technology? See Salesforce Agentforce.
If you're upskilling your support org on practical AI, explore role-based learning paths at Complete AI Training - Courses by Job.
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