Revolut Bets on AI Agents to Fuel Its Superapp Ambitions
Revolut is building AI voice and chat agents to automate service and sales at scale. Sales teams can pilot outreach, scheduling, and follow-ups with clear metrics and guardrails.
Revolut's AI Agents: What Sales Teams Need to Know (and Do Next)
Revolut is moving into AI agents with a clear goal: automate customer service and sales at scale. For sales leaders, this is a signal. AI-driven voice and chat agents are moving from experiments to core revenue ops.
Founded in 2015 by Nik Storonsky and Vlad Yatsenko, Revolut now serves 60m+ customers and is building toward a full financial superapp. As part of its 2025 product map, it flagged an AI-based financial assistant and has since created an AI department to accelerate this work.
What Revolut Is Building
- AI voice products from the ground up: call center agents, outbound sales agents, and voice assistants.
- Personal assistants, chatbots, and copilots to support service and sales workflows.
- An AI-based financial assistant on the product roadmap.
A company spokesperson said: "Revolut is committed to continual improvement of our product. That's why we're exploring new AI-driven features to innovate and create a more personalised, efficient experience for our customers."
The hiring signals are public. See Revolut's careers page for roles shaping these AI initiatives: Revolut Careers.
Why Sales Leaders Should Care
- 24/7 outbound and follow-up without headcount bloat.
- Faster speed-to-lead with voice agents that qualify in minutes, not days.
- Consistent scripts, disclosures, and compliance baked into every call.
- Personalization at volume using first-party data and intent signals.
- Lower cost per meeting and tighter control of capacity planning.
Practical Plays You Can Pilot Now
- Outbound triage: let an AI voice agent qualify cold and warm leads, then route hot prospects to human reps.
- Meeting setting: automate scheduling, reschedules, and reminders via voice or SMS.
- Follow-up at scale: auto-generate call summaries and next steps; trigger account-specific cadences.
- Voicemail and email testing: iterate scripts daily based on connect and reply rates.
- Customer service handoff: enable instant escalation to a human for high-value accounts or sensitive cases.
- Compliance guardrails: require clear disclosure, consent logging, and call recording by default.
Metrics to Track
- Connection rate and meetings booked per agent-hour (human + AI).
- Qualified rate, opportunity conversion, and cycle time to first meeting.
- Average handle time, first contact resolution, and CSAT for mixed AI/human flows.
- Cost per meeting and pipeline created per dollar spent.
Risks and Guardrails
- Consent and compliance: TCPA/GDPR rules, accurate disclosures, and opt-out mechanisms.
- Accuracy: avoid false promises or pricing; lock scripts and approvals.
- Escalation: fast handoff to human reps when stakes or uncertainty are high.
- Brand: consistent tone; test voices that match your market.
Market Signal
AI agents are pulling serious funding this year, topping billions in reported raises. Financial-services-focused players include debt collection agent Murphy and customer service agent platforms like Gradient Labs.
Competitive Angle
If Revolut deploys effective AI agents across sales and service, customer expectations will shift. Speed, availability, and personalization will become the default in fintech-and your response time will be judged against it.
Next Steps for Your Team
- Map the journey: inbound qualification, outbound prospecting, scheduling, post-call follow-up, and renewal touchpoints.
- Pick a pilot: one use case, one segment, clear success metrics, two-week sprints.
- Train your reps: how to collaborate with AI, handle escalations, and coach the agent with better prompts and scripts.
- Set governance: approvals for scripts, data access policies, QA reviews, and audit trails.
- Report weekly: connect rate, meetings set, conversion, CSAT, and cost per meeting.
Upskill Your Sales Org on AI Agents
If you're building an AI-assisted sales motion, structured training helps shorten the learning curve. See our curated tracks for job-specific AI skills here: Complete AI Training - Courses by Job.
