Salesforce Launches Two Industry-Specific Agentforce Solutions in Days
Salesforce recently introduced two new Agentforce offerings targeting the Public Sector and Manufacturing industries, just three days apart. These solutions come with ready-made skills and actions, helping teams quickly set up AI agents suited to their specific workflows.
This move fits into Salesforce’s ongoing industry-specific approach, building on earlier releases for sectors like consumer goods, education, financial services, healthcare, and retail. Additionally, Salesforce offers department-focused Agentforce versions for commerce, field service, sales, service, and HR.
The goal is clear: help organizations start using AI agents with quick, practical wins to build trust and encourage wider adoption. Over time, this may lead to more advanced uses, such as linking multiple AI agents to handle complex, multi-step processes.
Kishan Chetan, EVP and GM for Service Cloud, explained the logic behind these offerings. He highlighted that these solutions provide relevant actions tailored to each function, all within a unified platform. Customers can also combine multiple skills into a single agent, offering needed flexibility.
With AI innovation moving fast, Salesforce’s industry-specific Agentforce packages aim to help companies keep pace without feeling overwhelmed, especially since these releases come just months after the initial Agentforce launch.
Agentforce for Manufacturing: What You Can Build
Agentforce for Manufacturing helps companies build AI agents that support key tasks like demand monitoring, inventory management, and incentive optimization. Achyut Jajoo, SVP and GM for Manufacturing at Salesforce, emphasized how these prebuilt agents address challenges such as preventing downtime and aligning sales with operations.
- Production and Sales Alignment Agent: Uses a “Sales Agreement Management” skill to track discrepancies between production plans and actual sales. It can schedule stakeholder meetings and suggest discussion points to keep production on track.
- Inventory Checker: Allows sales and service teams to check inventory instantly during customer interactions. The agent can also request restocks and propose upsell or cross-sell opportunities.
- Incentive Program Analyzer: Supports product teams by tracking rebate programs, highlighting performance and profitability, and helping sales focus on the most effective incentives.
- Asset Health Monitor: Detects potential equipment issues early, automates repair quotes and work orders, and notifies customers proactively to minimize downtime.
Agentforce for Public Sector: Practical AI Agents
Agentforce for Public Sector enables government agencies to build AI agents that assist with citizen engagement, recruitment, complaint processing, and compliance tasks. Nasi Jazayeri, EVP & GM of Public Sector, noted that these agents provide round-the-clock support, improving responsiveness and efficiency.
- Inspection Support Agent: Summarizes past violations and compliance data to help inspectors work more efficiently, while automating documentation and follow-ups.
- Complaint Analyzer: Reviews and categorizes constituent complaints, identifies recurring issues, and recommends next steps based on regulations.
- Recruitment Specialist: Matches resumes, engages candidates, automates communication, and filters applicants to speed up hiring.
- Candidate Assistant: Helps job seekers find best-fit roles by matching their experience and goals with available postings.
- Benefit Advisor: Answers benefit-related questions across multiple languages, assists with applications, and reduces errors.
- Compliance Supervisor: Guides employees and citizens through compliance information and complaint filings, speeding up resolutions.
Other Updates to Agentforce
Alongside these industry solutions, Salesforce updated Agentforce’s pricing to include pay-as-you-go and pre-commit options. This supports both experimentation and full-scale adoption, making it easier for teams to get started or scale up.
Additionally, Salesforce added a Command Center to Agentforce, offering centralized monitoring of AI agent deployments. This tool tracks adoption, performance metrics, and costs, providing valuable oversight. With Tableau’s analytics capabilities integrated, this dashboard offers deeper insights than many competitors.
More details about Agentforce and related Salesforce innovations are expected at the upcoming Dreamforce conference this September, an event worth following for customer support and service professionals.
For those interested in expanding their AI skills, exploring specialized courses can be a practical next step. Check out comprehensive AI training options available at Complete AI Training.
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