Scaling Human Potential in the Age of AI: Lattice CEO Sarah Franklin’s People-First Vision

Artificial Intelligence Lattice CEO Sarah Franklin on Scaling People, Not Just AI

Artificial intelligence often sparks fears about job losses and machines taking over human roles. But Sarah Franklin, CEO of Lattice, offers a different perspective. Speaking on CNBC’s Squawk Box, she emphasized that AI’s true value lies in boosting human potential rather than replacing it.

Franklin urges businesses to adopt a “people-first” mindset—something at the core of Lattice’s human resources and AI platform. This approach focuses on supporting employees to grow and succeed, even as AI changes how work gets done.

Addressing Fears Around AI and Employment

Franklin acknowledged concerns voiced by leaders like OpenAI CEO Sam Altman, who warned about job displacement. But she counters that fear with a call to action: companies must create strategies that prioritize human success alongside AI integration.

“If you only prioritize AI, you end up with robots talking to robots,” Franklin said. She highlighted the essential role of human connection and trust, especially in customer interactions.

Scaling the Human Element with AI

Lattice uses AI to make personalized coaching and support available to every employee—something previously limited by resources and budgets. This means each team member can benefit from guidance matched to their learning style and career goals.

This isn’t about replacing managers. Instead, it’s about empowering them to be more effective leaders who help employees develop. The result is a workplace where people grow, feel supported, and contribute meaningfully.

Real-World Applications Across Industries

Lattice’s approach serves a wide range of customers, from tech companies like OpenAI and Discord to retailers such as Mejuri. These organizations use AI not just to increase efficiency but to build engaged, skilled, and purpose-driven teams.

Making Work Meaningful

Franklin reminds us that work occupies a large part of our lives. Ensuring that time is purposeful and that employees understand their impact on team and company goals is critical. AI, in this view, acts as a co-pilot, helping people find fulfillment and drive collective success.

For HR professionals, this means focusing on AI tools that enhance human capabilities and foster growth rather than simply automating tasks. To explore how AI can support your team’s development and engagement, consider checking out Complete AI Training’s latest courses.