Smarter Technologies Launches AI-Powered Platform to Streamline Healthcare Revenue Management
Smarter Technologies has introduced the industry's first AI-driven revenue management automation and insights platform aimed at improving hospital and health system administrative workflows while boosting financial outcomes. This new platform combines the strengths of three established companies: SmarterDx, Thoughtful.ai, and Access Healthcare.
The initiative addresses the significant administrative inefficiencies in healthcare billing and collections by automating complex revenue management tasks. This allows healthcare providers to allocate more time and resources to patient care instead of administrative burdens.
About the Platform and Its Industry Impact
With over 27,000 employees across 24 global service centers, Smarter Technologies serves more than 200 clients including over 60 hospitals and health systems. The company supports 500,000 providers, processes upwards of 400 million transactions annually, and manages over $200 billion in combined revenue.
Healthcare organizations face substantial costs related to billing and collections — exceeding $250 billion annually, according to McKinsey. Many hospitals also struggle with aging accounts receivable, with 50% reporting over $100 million in claims older than six months. Additionally, payer processing times have increased by nearly 20%, creating cash flow challenges.
Smarter Technologies' platform employs modular AI agents alongside human-in-the-loop delivery and clinically driven billing algorithms to optimize revenue workflows. This approach helps healthcare organizations transition to automated, accurate payment reconciliation models quickly and effectively.
Leadership and Vision
Jeremy Delinsky, CEO of Smarter Technologies and former CTO of athenahealth, highlights the platform’s flexibility and cost-effectiveness. He emphasizes the combination of proven AI technologies with quality global operations to reduce healthcare administrative inefficiencies and deliver measurable ROI from day one.
Key Offerings of Smarter Technologies
- Smarteraccess: A modular revenue cycle management (RCM) service that integrates proprietary virtual agents with human operators. It adapts using AI to manage complex healthcare workflows without requiring software installation or client staff training.
- SmarterDx: An AI-driven clinical insights engine using over 2,200 algorithms to identify new revenue and quality improvement opportunities. It helps improve documentation accuracy and coding efficiency, delivering an average of $2 million in new annual revenue per 10,000 patient discharges for clients.
- Thoughtful.ai: Provides a flexible SaaS RCM solution for complex medical billing specialties. It leverages AI techniques such as natural language processing and optical character recognition to automate key revenue cycle functions.
Core Platforms Powering Smarter Technologies
- Nebula: An agentic AI platform designed for RCM workflow automation. It deploys virtual agents trained to handle up to 70% of revenue cycle tasks, ensuring compliance and adaptability to payers' responses.
- Overwatch: A global workforce platform delivering efficient, scalable RCM operations. It supports over 130 clients and processes transactions worth $120 billion annually, guaranteeing 99% quality assurance.
- Spotlight: A machine learning platform that applies clinical insights to optimize revenue cycle collections, initially focusing on pre-bill opportunities and adaptable to various revenue cycle stages.
Strategic Backing and Future Outlook
New Mountain Capital, a growth investment firm managing over $55 billion in assets, supports Smarter Technologies and its vision to modernize healthcare administration through digital tools and data. With a unified leadership and operational team, the company aims to reduce cost-to-collect and enhance operational efficiency for healthcare providers.
For more information about Smarter Technologies, visit their official website.
About Smarter Technologies
Smarter Technologies is an AI-powered revenue management platform that integrates clinical AI agents, human-in-the-loop automation, and global financial services. The platform provides healthcare organizations with flexible solutions to automate administrative and financial workflows, improving operational outcomes and patient experiences.
About New Mountain Capital
New Mountain Capital is a New York-based investment firm focused on business building and sustainable growth. Managing private equity, credit, and real estate funds, the firm prioritizes partnering with high-quality growth leaders in selected industries to enhance company value over the long term.
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