Konnect launches "Sophie," an AI HR assistant built to handle everyday questions and tickets
Irvine-based Konnect has introduced KonnectAi, an HR assistant named Sophie. It's built to take routine questions and tickets off your team's plate, from onboarding to performance reviews, so HR can focus on strategy and the employee experience.
Sophie gives employees instant answers to common questions, helps HR teams reduce interruptions, and lets leaders scale people-first processes without losing trust or empathy.
"We're not replacing HR. We're empowering HR," said Jamie Viramontes, founder and CEO of Konnect. "With KonnectAi, HR teams can bridge the gap between responsiveness and humanity by taking care of repetitive tasks so HR professionals can focus on what really matters: their people."
What Sophie does
- Analyzes and triages incoming HR tickets so the right issues get attention fast.
- Auto-tags and prioritizes requests by urgency and tone to route work efficiently.
- Drafts replies that feel personal and thoughtful, ready for HR review or auto-send based on your rules.
- Integrates with leading HRIS, payroll, and collaboration tools, including Workday, ADP, Dayforce, Paylocity, Microsoft Teams, and Slack.
Why it matters for HR
- Employees: Clear, instant answers for time-off, benefits, and policy questions-less waiting, less confusion.
- HR teams: Fewer repetitive tickets and pings; more time for engagement, development, and culture work.
- Leadership: Consistent HR support at scale that protects the employee experience and helps retention.
Pricing and availability
KonnectAi is available now on a per-seat monthly model, for organizations of any size.
How to roll it out well
- Start with high-volume topics: PTO, benefits, holidays, policy lookups, onboarding FAQs.
- Connect your systems: Enable integrations with your HRIS/payroll and collaboration tools to keep answers accurate and current.
- Set tone and guardrails: Define voice, escalation rules, and what requires human review.
- Close the loop: Use HR review queues for sensitive requests; let the assistant send final drafts for routine items.
- Protect data: Apply role-based access, redact sensitive fields, and align with internal security standards.
- Change management: Tell employees where to ask questions, what Sophie can do, and when a human will step in.
- Measure impact: Track time-to-first-response, ticket deflection, CSAT, and HR time saved. Reinvest time into engagement and manager support.
Upskill your HR team for AI-assisted operations
If you're preparing your HR team to work alongside AI assistants, explore practical training and curated programs at Complete AI Training.
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