Takeuchi-US Introduces AI Service Advisor to Deliver Instant Customer Support for Compact Equipment

Takeuchi-US Introduces AI-Powered Service Advisor to Enhance Customer Support

Takeuchi-US, a leader in compact construction equipment, has launched the Circuitry.ai Service AI Advisor on its website, Takeuchi-us.com. This new tool offers customers instant, on-demand answers to service and product questions, moving away from traditional call center interactions.

Using Takeuchi’s extensive service knowledge and training materials, the AI Advisor quickly provides accurate responses that improve accessibility and speed. Customers can now get the support they need directly on the website without waiting on hold or navigating multiple support channels.

Enhancing Customer Experience with AI

Jeff Stewart, President of Takeuchi-US, emphasized the company’s commitment to innovation beyond their equipment. The AI Advisor delivers precise answers immediately, empowering customers to solve their issues independently and efficiently.

Built on Circuitry.ai’s advanced Service AI platform, the advisor uses a conversational interface that works across various channels. It assists customers with troubleshooting, maintenance instructions, and product usage tips while reducing the demand on live call center staff.

Expert Knowledge Available 24/7

Joseph Huling, National Service & Training Manager at Takeuchi-US, highlights that the AI brings decades of service expertise directly to customers anytime. This makes expert guidance accessible without the limitations of business hours or call center availability.

For Circuitry.ai, partnering with Takeuchi demonstrates how AI can extend manufacturer support by scaling expert knowledge. Ashok Kartham, CEO of Circuitry.ai, notes that embedding service knowledge into an AI advisor allows companies to serve more customers quickly, accurately, and consistently, while freeing up service teams to tackle complex issues.

Availability and Access

The AI Service Advisor is now live and ready for use by Takeuchi customers seeking support for their compact equipment products. Visit Takeuchi-us.com to try the new tool.

About Takeuchi

Takeuchi is an ISO 9001 certified manufacturer of compact excavators and compact track loaders. Since its founding in 1963, Takeuchi pioneered the compact excavator, creating a high-growth segment in construction equipment. The company also introduced the first compact track loader to North America, continuing to lead in the compact construction industry.

About Circuitry.ai

Circuitry.ai offers an advanced Service Decision Intelligence platform and AI-as-a-Service applications tailored for manufacturers. Their technology converts complex service data into accurate answers, recommendations, and actionable insights. Their AI products—including Product Advisor, Service Advisor, Parts Advisor, and Warranty Specialist—help improve service team productivity, increase first-time fix rates, and support profitable growth through autonomous decision-making.

Learn more about AI-powered customer support solutions by exploring relevant training and resources at Complete AI Training.