TaskUs Boosts AI-Powered Customer Support with Partnerships with Decagon and Regal
TaskUs, a leader in outsourced digital services and customer experience, has announced new strategic partnerships with AI platform companies Decagon and Regal. This move supports TaskUs’ goal to enhance customer support through smarter automation using agentic AI technology.
Agentic AI builds on generative AI by enabling autonomous task completion, especially within customer support and business processes. Many companies face challenges integrating this technology effectively. Expertise is key—not just in picking AI tools but in knowing how to apply, scale, secure, and blend AI with human interaction.
Reducing Costs and Improving Quality with Agentic AI
According to Bryce Maddock, CEO of TaskUs, agentic AI solutions from Decagon and Regal could cut customer support costs by 25-50% while improving quality. The plan is to automate straightforward, repetitive queries with AI, allowing skilled human agents to focus on more complex issues. This hybrid approach represents a practical future for customer support.
Applying AI Across Channels and Operations
TaskUs will leverage Decagon and Regal’s platforms to deploy agentic AI over digital and voice channels. Using detailed knowledge of client workflows and processes, TaskUs will train AI models that fit seamlessly into existing operations—always with the goal of improving the customer experience.
Joe Anderson, leader of TaskUs’ Agentic AI Consulting practice, emphasizes that success comes from deep client understanding. Long-term collaboration helps TaskUs tailor AI solutions to each client’s unique needs and operational nuances.
What Decagon and Regal Bring to the Table
- Decagon: Offers conversational AI agents designed for omnichannel support. Their AI handles repetitive tasks and scales inquiry resolution, freeing human teams for strategic work. Their focus is on creating human-like AI interactions that improve customer satisfaction.
- Regal: Specializes in Voice AI Agent technology, enabling brands to use AI agents in support, sales, and operations calls. Regal’s platform helps reduce costs while maintaining quality, handling millions of AI-powered calls to date.
Both companies highlight the importance of smooth AI-to-human handoffs, ensuring customers receive the right balance of automation and personal attention.
TaskUs Integrates AI Internally
Beyond client work, TaskUs plans to apply agentic AI within its own operations. This internal use is meant to refine how AI fits into workflows and customer interactions while preserving human oversight and expertise.
For customer support professionals interested in AI integration, this partnership highlights practical ways to reduce costs and improve service quality by combining AI automation with human skills.
Learn more about AI tools and training options to prepare for AI-driven customer support roles at Complete AI Training.
About the Companies
TaskUs provides outsourced digital services and next-generation customer experience solutions to innovative companies worldwide. With approximately 59,000 employees across 28 locations, TaskUs supports sectors like social media, e-commerce, gaming, and healthcare.
Decagon is a San Francisco-based conversational AI platform that automates customer support tasks across all channels, aiming to deliver human-like experiences at scale.
Regal is a New York City-based Voice AI Agent platform, partnering with enterprise brands to provide AI-driven voice interactions that cut costs and improve efficiency.
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