Top 10 AI Customer Support Software with Help Desk Features for 2025

10 Best AI Customer Support Software with Help Desk Features (2025)

The AI customer support market has surged to $12.06 billion in 2025, growing from $9.53 billion in 2023, with projections hitting $53.3 billion by 2034. This reflects a 35.8% compound annual growth rate, driven by AI-powered help desk solutions transforming how companies handle customer service. Businesses using these platforms report resolving tickets 52% faster, cutting costs by up to 30%, and seeing an average return on investment of 3.7 times. Top users even reach 10.3 times ROI.

This guide breaks down the leading AI customer support software, focusing on features, pricing, and capabilities to help you pick the right solution for your team.

Comparison Table of Best AI Customer Support Software

• Freshdesk: Startups and SMBs seeking ready-to-use solutions — $79/agent/mo — Freddy AI suite, omnichannel support, collaboration tools
• Algomo: Multilingual, automated customer service — $9/mo — 100+ languages, 85% automation, GPT-4 integration
• Dante: No-code chatbot deployment — $24-$249/mo — Multiple LLM support, voice features, custom training
• Botpress: Technical teams needing customization — Free to $446/mo — Visual conversation builder, LLM integration, extensible APIs
• Hoory: High-volume multilingual services — $6-$42/mo — 120+ languages, call center integration, custom LLM choice
• QuickBlox: In-app communication integration — Free to $647/mo — SmartChat Assistant, AI Extensions, chat/voice/video support
• Ada: Large enterprise automation — Custom pricing — Reasoning Engine, Machine Vision, 83% automation rate
• Intercom: Conversational support with analytics — $29/mo + $0.99 per resolution — Fin AI Agent, AI Copilot, Multi-Source Knowledge
• Zendesk: Enterprise-scale customization — $55-$115/agent/mo — AI Agents, Agent Copilot, Knowledge Graph, Generative Search
• Netomi: Enterprise ticket automation — Custom pricing — Sanctioned Generative AI, ConversationOS, 80%+ resolution rate

1. Freshdesk

Freshdesk is a popular help desk platform featuring the Freddy AI suite. It consolidates email, chat, phone, and social inquiries into one inbox for efficient handling. Freddy AI powers chatbots and self-service tools that deflect up to 80% of routine questions, offering instant responses for FAQs and routing complex issues with helpful context.

The platform’s user-friendly interface and automation capabilities make it ideal for startups and small businesses wanting an out-of-the-box AI help desk at an affordable price.

Pricing (USD):

• Free Plan: Up to 2 agents, basic ticketing and knowledge base
• Growth Plan: $15/agent/month (annual billing)
• Pro Plan: $49/agent/month (annual billing)
• Pro + AI Copilot Bundle: $78/agent/month (annual billing)
• Enterprise Plan: $79/agent/month (annual billing)
• AI Add-ons: Freddy AI Agent (first 500 sessions free, then $100 per 1,000 sessions), Freddy AI Copilot ($29/agent/month)

2. Algomo

Algomo specializes in multilingual AI customer support, handling conversations in over 100 languages. It boasts an automation rate up to 85%, with AI chatbots trained on your knowledge base to provide accurate, context-aware replies. Complex queries get smoothly transferred to human agents to maintain service quality.

This platform suits small to mid-sized businesses supporting international customers or managing large volumes with limited staff.

Pricing (USD):

• Basic/Starter Plan: Around $9/month
• Pro/Growth Plan: $49-$99/month
• Enterprise/Scale Plan: Custom pricing

3. Dante (Dante AI)

Dante offers no-code AI chatbot deployment. You can create chatbots or voice bots trained on your own data without writing a line of code. Its AI delivers human-like responses and learns from interactions, making it easy to launch 24/7 automated support quickly.

Great for solo entrepreneurs, startups, and SMBs needing fast, code-free AI chatbots.

Pricing (USD):

• Free Trial: 14 days, 500 welcome credits
• Starter Plan: $24-$30/month
• Premium/Advanced Plan: $83-$99/month
• Enterprise/Pro Plan: $249+/month

4. Botpress

Botpress is an open-source platform ideal for developers and technical teams. It provides a visual drag-and-drop conversation builder, large language model integration, and extensible APIs to create custom AI chatbots tailored to specific support needs.

Well suited for enterprises wanting deep customization and control over their AI support bots.

Pricing (USD):

• Pay-as-you-go: Free starter with basic features
• Plus Plan: $79/month (annual billing)
• Team Plan: $445/month (annual billing)
• Enterprise Plan: Custom pricing

5. Hoory

Hoory is an AI virtual assistant that combines chatbots with a full help desk platform. It supports over 120 languages and integrates with call centers and existing help centers to answer questions instantly and guide customers around the clock.

Ideal for startups and SMEs seeking AI with standard support desk features.

Pricing (USD):

• Personal Plan: $6/agent/month
• Startup Plan: $16/agent/month
• Team Plan: $26/agent/month
• Business Plan: $42/agent/month

6. QuickBlox

QuickBlox focuses on communication backends, enabling companies to embed chat, voice, and video inside their apps with AI-powered virtual assistants. Its SmartChat Assistant taps into your knowledge base to reduce agent workload by responding instantly to queries.

Best for businesses with their own platforms wanting integrated AI-driven communication.

Pricing (USD):

• Basic Plan: Free for up to 500 users
• Starter Plan: $107/month (10,000 users, 2 AI Extensions)
• Growth Plan: $269/month (25,000 users, 3 AI Extensions)
• HIPAA Cloud: $430/month (20,000 users, compliance)
• Enterprise Plan: Starting at $647/month with full AI suite

7. Ada

Ada is an AI customer service automation platform focused on large enterprises. It offers sophisticated natural language understanding and personalized responses to handle high volumes of inquiries without human help.

Recommended for large or fast-growing businesses aiming for efficient AI scaling.

Pricing (USD):

• Custom pricing based on needs
• Starting prices around $1,000/year
• Contracts typically start at $75,000 for full support
• Usage-based charges per conversation
• No public free tier, trial available

8. Intercom

Intercom blends live chat, onboarding, help desk, and AI tools into one platform. Its Fin AI Agent, powered by GPT-4, answers customer questions by referencing help center content, supporting smarter and faster conversations.

A good fit for SaaS companies and SMBs wanting conversational AI with minimal setup.

Pricing (USD):

• Base Platform: Starts at $29/month
• Seat-Based Tiers: Essential, Advanced, Expert
• Fin AI Agent: $0.99 per resolution
• Proactive Support Plus: $99/month (500 messages)
• Startup Program: 90% discount for eligible startups
• Free Trial: 14 days, no credit card required

9. Zendesk

Zendesk offers advanced AI features like Answer Bot, Intelligent Triage, and generative AI for drafting replies and summaries. It’s known for customization and reliability at enterprise scale.

Ideal for mid-size and enterprise companies needing strong AI enhancements within a proven support system.

Pricing (USD):

• Suite Plans: Team ($55), Growth ($89), Professional ($115) per agent/month
• AI Resolutions: Starting at $1.50 per resolution
• Pay-As-You-Go: $2 per resolution
• Free Trial: 14 days

10. Netomi

Netomi integrates with major help desks like Zendesk and Salesforce to automate ticket resolution. It uses AI to respond accurately to inbound emails and chats, helping enterprises manage massive ticket volumes.

Best suited for large enterprises focused on automating at scale.

Pricing (USD):

• Custom pricing; contact sales for a quote
• No public free tier or trial

The Bottom Line

Integrating AI into customer support—from smart chatbots to agent assistance—can boost efficiency, consistency, and availability. Small businesses can provide instant answers affordably using tools like Freshdesk, Algomo, or Hoory. Enterprises can offload high ticket volumes with platforms like Ada or Netomi.

When choosing, focus on how easily the software integrates with your current systems, the right balance between automation and human support, and your team’s capacity to manage the tool. The right AI help desk software lets your support team resolve issues faster and keep customers satisfied.