Webinar: Transforming Pharma CRM with Agentic AI and Salesforce
Date & Time: Jul 15, 2025, 11:00am ET | Duration: 60 Minutes
The pharmaceutical industry is shifting to a new commercial model supported by innovative technology and fresh ways of working. This webinar focuses on how Salesforce's Life Sciences Cloud combined with the next generation of agentic AI can change customer relationship management in commercial operations.
Discover how these tools enable faster, smarter, and more human-centered engagement with healthcare professionals while improving compliance, efficiency, and business growth. Whether you are reviewing your current CRM system or planning future strategies, this session offers practical insights to keep your operations competitive.
Key Takeaways
- Understand how Salesforce's Life Sciences Cloud and Agentforce are reshaping engagement models
- Explore real-world examples demonstrating measurable impact
- Gain strategic insights into successful implementation and managing change
- See what lies ahead in pharma CRM, AI advancements, and customer journey evolution
Speakers
Dr. Suman Giri
Global Head of Commercial Data Science & AI, Pfizer
Srihari Sarangan
Principal, Digital Products and Solutions, ZS
Srihari brings 20 years of experience leading large-scale technology programs in pharma. He specializes in creating enterprise-wide digital ecosystems that enable personalized, compliant, and data-driven customer engagement. His expertise includes MarTech, AdTech, AI/ML orchestration, CRM modernization, and omnichannel analytics. Srihari integrates strategy and technology to deliver scalable business value and has led projects connecting commercial, medical, and patient-facing teams with robust back-end systems.
Tara Helm
VP and GM of Commercial Strategy, Life Sciences Cloud, Salesforce
Tara is a digital and data executive with decades of experience transforming life sciences organizations through technology. Previously at Zoetis, Bristol Myers Squibb, and Novartis, she led global digital initiatives and enterprise transformation. Tara is recognized for building strong teams and aligning technology with business goals to drive growth and improve customer experience.
Srikanth Ramakrishnan
Sr. Director, Commercial Data Science, J&J Innovative Medicine Technology
Srikanth has 15+ years of experience in technology innovation, focusing on information automation, big data analytics, and AI. He leads a multilingual team embedding AI and automation into Janssen R&D’s scientific processes. The cognitive automations deployed under his leadership have generated operational savings of $200 million, accelerating breakthroughs for life-threatening diseases affecting over a billion patients worldwide.
Richard Mendoza
Head Commercial IT, Oncology, AstraZeneca
Richard is an IT innovation leader with 20 years of experience in digital transformation, architecture, cloud, and enterprise automation. His work focuses on AI/ML, robotic process automation, predictive analytics, and next-best-action technologies. He partners with business teams to deliver innovative IT solutions that disrupt traditional models and improve customer experiences.
This webinar is a practical opportunity for management professionals in pharma to gain actionable knowledge on integrating AI and cloud technologies into their CRM strategies. For those interested in expanding their AI expertise, consider exploring Complete AI Training’s latest courses to stay current with emerging tools and techniques.
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