Turnium x Syntheia: Conversational AI for Calls That Lighten Your Support Queue
Turnium Technology Group has moved from alliance to full commercialization with Syntheia Corp., bringing a conversational AI calling platform to its global partner network. For customer support leaders, this means a practical path to automate high-volume calls without rebuilding your stack.
The rollout starts with select partners and expands as adoption grows. The platform is built for scale, recurring revenue, and easy deployment across industries-so your team can stay responsive while handling more with less effort.
What this AI actually handles
- Inbound: first-level troubleshooting, call routing, order status and service updates, knowledge base responses, and warm handoffs to agents.
- Outbound: appointment confirmations, proactive customer outreach, lead engagement, and accounts receivable follow-ups.
Think of it as a 24/7 front line that absorbs repetitive work, keeps tone consistent, and escalates edge cases to humans. Your agents get more time for complex issues, empathy, and retention.
How Turnium plans to deliver
The platform drops into partner environments with flexible usage models and support for multi-industry deployments. According to Doug Childress, Global CEO of Turnium, partners want more value without added complexity-and this rollout aims to meet real needs across sales outreach and support.
Tony Di Benedetto, Chairman and CEO of Syntheia AI, notes the commercial launch pushes the platform to global scale through Turnium's network. Translation: if your provider is in the Turnium ecosystem, you'll likely get access fast.
If you run Support, here's how to use it well
- Start with high-volume intents: password resets, order status, basic troubleshooting, account updates.
- Define escalation rules: clear thresholds for sentiment, repeat contacts, or risk signals that trigger a warm transfer.
- Wire up the essentials: CRM, ticketing, IVR/telephony, knowledge base, and order systems for real-time data.
- Set compliance guardrails: consent, opt-outs, call recording policies, and TCPA considerations for outbound.
- Give it your voice: tone guidelines, brand language, and fallback scripts so handoffs feel seamless.
- QA from day one: sample calls weekly, review transcripts, and tune prompts and intents as you go.
KPIs that matter
- Containment rate (resolved without agent)
- Average speed of answer and wait time reduction
- First-contact resolution and escalation rate
- CSAT by intent and agent satisfaction (less repetitive work)
- Cost per contact and deflected volume
- Payment success rate for A/R outreach and no-show reduction for reminders
Implementation checklist
- List top 10 repeat intents and map ideal flows
- Decide which channels go first: inbound phone, outbound reminders, or both
- Connect CRM/ticketing and knowledge base before go-live
- Create a short style guide and escalation matrix
- Pilot with one queue, then scale by intent and line of business
What to expect on deployment
- Rollout model: initial select-partner launches, then wider availability as adoption grows.
- Integration: built to work inside partner environments with flexible consumption models.
- Coverage: multi-industry support, with use cases spanning support, CX, and revenue ops.
Why support teams should care
Voice remains the pressure valve when customers need help fast. This joint platform gives you an always-on layer to catch routine work, protect agent bandwidth, and deliver consistent experiences. It fits the Support playbook: automate the obvious, escalate the meaningful, measure everything.
Next step
If your organization buys through Turnium's channel partners, ask your provider about access, timelines, and pilot options. Have your top intents, escalation rules, and integration needs ready-you'll cut weeks from implementation.
Upskill your team on AI for Support
Want structured training for support leads and agents working with AI workflows? Explore role-based programs at Complete AI Training.
Companies mentioned: Turnium Technology Group Inc. (TSXV: TTGI) and Syntheia Corp. (CSE: SYAI). For more details, visit their official sites or contact your channel provider.
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