Tyten raises £750K to bring AI-powered automation to facilities management
Tyten (formerly Fixo) has secured £750,000 in a round co-led by Fuel Ventures and Concrete Ventures, with follow-on participation from Antler and several angels. The company builds AI-driven workflow automation and guided diagnostics for facilities management (FM), a sector worth £60 billion in the UK and $1.4 trillion globally.
The goal is simple: cut admin, fix issues faster, and give operators clear, measurable gains across the built environment. Developed with FM professionals, the platform focuses on the two highest-friction points in the lifecycle of a repair-help desk intake/processing and on-site execution.
What Tyten is building
- Help desk automation: From issue report to job closure, Tyten allocates tasks, contacts subcontractors, processes technician reports, flags missing information, and initiates follow-ups. This removes repetitive busywork and can save help desk teams up to two out of five working days each week.
- On-site guidance: Technicians receive step-by-step diagnostic and repair support, reducing the need to dig through manuals or pause for videos mid-task. Early results show work orders closing up to 80 per cent faster, improving performance indicators for service providers and clients.
Why it matters for operations and product leaders
- Throughput and SLA gains: Faster triage and better first-time fix rates drive measurable improvements across response, resolution, and customer satisfaction.
- Data you can use: Structured capture of job details and technician reports means cleaner analytics, better forecasting, and fewer disputes.
- Lean staffing: By removing repetitive admin, teams can absorb more work without proportional headcount increases.
- Consistency at scale: Guided workflows help standardise quality across varied sites, subcontractors, and experience levels.
"Facilities management is the invisible backbone of every building - but the technology behind it hasn't kept up and has lacked the innovation needed. We built Tyten to solve that, working hand in hand with technicians and help desk teams to understand their real challenges." - Vladimir Pushmin, CEO and Co-founder
Market context
FM keeps buildings running but has been underserved by modern AI and automation tools. With significant spend and tight margins, operational efficiency compounds quickly. For background on the discipline, see the International Facility Management Association's overview of the field: What is FM?
Funding and what's next
Tyten plans to allocate approximately 70-80 per cent of the new capital to engineering and product development. The company is also expanding its technical team to support ongoing product work and rising customer demand.
Practical takeaways for your roadmap
- Identify the two or three workflows that burn the most time-typically intake, triage, and close-out-and test automation there first.
- Define success metrics up front (e.g., admin hours per ticket, first-time fix, average time to close) and track weekly.
- Use guided steps to codify best practices from your top technicians, then roll them out to the wider field.
- Map data handoffs between help desks and field service tools to ensure clean reporting and fewer callbacks.
If you're building similar automations or upskilling teams on AI workflows, these resources may help: AI and automation training.
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