Wasatch's AI Voice Agent Puts Every Leasing Call On-Brand, On-Time
Wasatch Property Management has rolled out a fully integrated AI voice agent built with Hexcode AI and connected directly to Yardi CRM IQ. It answers live prospect calls instantly, captures lead details accurately, and books tours in real time-24/7.
For managers, the value is straightforward: fewer missed calls, faster response, cleaner data, and more qualified tours. In an industry where 40-60% of prospect calls often go unanswered, this closes a costly gap and gives onsite teams time back for high-impact, in-person engagement.
How it works
- Instantly answers inbound calls, even during peak periods and after hours.
- Qualifies prospects, provides real-time availability, and schedules tours without hold time.
- Captures and syncs lead data directly into Yardi CRM IQ for consistent follow-up and reporting.
- Delivers a consistent experience across communities with the same high service standard, 24/7.
Why it matters for operations
- Fewer missed opportunities: Every qualified call gets handled instantly.
- Cleaner pipeline: Accurate, auto-captured lead data reduces manual entry and errors.
- Better conversions: Real-time tour scheduling lifts appointment set rates.
- Team focus: Leasing staff spend more time on relationships and closing, not call coverage.
"Voice is still the most important touchpoint in our industry, and too often it's the most inconsistent," said Kainoa Clark, Chief Marketing Officer for The Wasatch Group. "Rolling out a fully integrated AI voice agent allows us to meet prospects exactly where they are instantly, reliably, and with the same elevated service we expect from every Wasatch experience. This isn't about replacing people; it's about empowering our teams, improving responsiveness, and creating a seamless first impression that sets the tone for a great resident relationship."
"We're thrilled to partner with Wasatch Property Management, a company that consistently pushes the industry forward," said Kelly Taylor, Founder and CEO of Hexcode AI. "Wasatch's commitment to innovation and resident-first solutions made them the ideal partner for a fully integrated voice platform. Their teams aren't just adopting AI-they're operationalizing it in a way that redefines what great leasing service looks like."
KPIs to track from day one
- Unanswered call rate (target near zero with 24/7 coverage)
- Lead capture accuracy and completion rate inside the CRM
- Tour set rate (lead-to-appointment conversion)
- Time-to-first-response and hold time (should be instant)
- After-hours call volume and conversion compared to business hours
- Prospect satisfaction (post-call CSAT or quick pulse survey)
Manager checklist to realize value
- Audit current missed calls, tour set rate, and response times to set a baseline.
- Define lead routing rules and required CRM fields for consistent data capture.
- Align scripts with brand voice and fair housing standards; approve FAQs and edge cases.
- Set weekly reporting: unanswered-call rate, tour conversions, data quality issues.
- Enable a feedback loop with onsite teams to refine prompts and flows in the first 30-60 days.
- Plan change management: quick enablement for managers, leasing teams, and call escalation protocols.
Rollout status and expected impact
The rollout is underway across multiple Wasatch communities. The company expects measurable gains in lead capture accuracy, call response times, appointment scheduling rates, and overall prospect satisfaction.
This launch sits under Wasatch AIM (Artificial Intelligence for Multifamily), the company's broader initiative to scale service, efficiency, and resident experience with operational AI.
About Wasatch Property Management
Wasatch Property Management is an award-winning multifamily housing provider with communities across the Western United States encompassing over 18,000 units. The company focuses on exceptional service, innovative systems, and resident-centered experiences. Visit www.isyourhome.com
About Hexcode AI
Hexcode AI builds enterprise-grade conversational voice technology for inbound and outbound sales. The platform integrates with existing systems to handle calls, qualify leads, and execute workflows in real time-delivering a friction-free prospect experience. Learn more at www.hexcode.ai
Your membership also unlocks:
