Why Communications Degrees Are Becoming More Valuable Than Computer Science in the Age of AI

Why Communications Degrees Could Outshine Computer Science in an AI-Driven Future

At a recent gathering of HR leaders, Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow, posed a provocative question: Could communications degrees become more valuable than computer science degrees as AI continues to advance?

Her argument centers on the soft skills that communications majors develop—conflict resolution, persuasion, influence, and inspiration. These abilities are becoming increasingly critical in workplaces where AI handles many technical tasks. The human element of communication and problem-solving remains essential.

The Shift in Tech Hiring Trends

Current data shows tech job postings are still 36% below pre-pandemic levels, with entry-level roles down by 34%. The rise of AI automation has some experts worried about the future availability of these positions, especially for recent graduates.

In this context, communications skills offer a competitive edge. They prepare professionals to navigate complex interpersonal dynamics and lead conversations that AI cannot replace.

A New Career Model: The Problem-Solving Pool

Steven-Waiss suggests companies adopt a two-year, entry-level program where young professionals rotate through various departments, tackling real business challenges. This “problem-solving pool” would let them discover where their strengths and passions best fit.

• Participants would work collaboratively on diverse projects.
• They would gain insights into how the company operates and generates revenue.
• The approach encourages innovation by blending fresh perspectives with practical business needs.

Rather than hiring for specific roles from the start, companies could budget a uniform salary for everyone in this program, simplifying financial planning.

Wearing the Company Jersey

Without a fixed job title, participants focus on solving company-wide problems. Steven-Waiss calls this “wearing the jersey of the company” instead of a single function. This broad exposure cultivates versatile professionals who understand multiple aspects of the business.

For communications professionals, this approach highlights the value of adaptability and cross-functional collaboration. Skills like storytelling, negotiation, and empathy become vital assets when guiding teams through change or innovation.

What This Means for Communications Professionals

As AI takes over more technical tasks, the demand for effective communication and problem-solving will only grow. This shift opens new doors for those with strong interpersonal skills and strategic thinking.

If you’re looking to enhance your career prospects in this evolving landscape, consider expanding your expertise with targeted AI-related courses that complement your communication skills. Resources like Complete AI Training's latest AI courses can provide valuable knowledge without requiring a deep technical background.

In a future where AI handles coding and data crunching, the ability to connect, influence, and inspire will set communications professionals apart. This isn’t just theory—it’s a practical roadmap for staying relevant and impactful.