Xiaomi launches AI-powered multilingual customer support center in India
BEIJING, CHINA — Xiaomi India has taken a major step forward in customer service by introducing an AI-driven support center that offers assistance in 11 regional languages. This new system blends artificial intelligence with human expertise to provide faster and more accessible after-sales support across India’s diverse market.
AI-driven customer service transformation
The support center leverages advanced AI to manage queries across voice, chat, email, and social media channels. It incorporates a three-level escalation protocol, ensuring that complex issues receive the right attention while maintaining transparency throughout the process. Features such as interactive video demonstrations for smartphone troubleshooting and live video help for television repairs enhance the customer experience.
Breaking language barriers in tech support
Xiaomi is the first smartphone brand to provide full support in 11 Indian languages. The company expanded its accessibility efforts by integrating sign language support for persons with disabilities, creating one of the most inclusive customer service platforms in the industry. Available 24/7 via digital channels, the system provides timely help regardless of the customer’s location.
Future-ready customer experience
The AI platform is built to adapt to new technologies and customer expectations. Upcoming features include augmented reality guides to assist users with device repairs, helping Xiaomi stay ahead in customer service innovation. This investment reflects Xiaomi’s commitment to delivering value and improving service quality for customers worldwide.
Xiaomi’s AI-powered multilingual center sets a new standard for customer engagement in India’s smartphone market. By combining advanced technology with localized support, it addresses current customer needs and prepares for future demands. This initiative could offer Xiaomi a strong competitive edge as the market grows.
For customer support professionals interested in AI-driven service solutions, exploring AI training courses can provide valuable insights and skills. Visit Complete AI Training for resources on AI applications in customer service and more.
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