Zadarma Launches AI Multilingual Voice Agent for Always-On Customer Support
Zadarma has introduced the Zadarma AI Voice Agent-a virtual assistant that answers calls in a natural, human-like voice, handles routine questions, and routes callers to the right person when needed. It's built to take pressure off support teams while keeping service consistent around the clock.
The standout: multilingual coverage in eight languages with built-in Cloud PBX and CRM integration in one platform. No stitching tools together, no heavy engineering. Just faster responses, fewer missed calls, and a smoother experience for customers.
Key Features
- Automated call handling 24/7
- Native Cloud PBX and CRM integration for immediate use
- Natural voice conversations with realistic speech
- Knowledge base integration for accurate, up-to-date answers
- Smart call transfer to the right agent or department
- Multilingual support with eight languages included
Why It Matters for Support Teams
The agent uses your existing knowledge base to give consistent answers and reduce repeat tickets. When a question needs a human, it transfers the call without friction.
It's fully integrated with modern LLMs, helping the system understand context and respond clearly. If you're evaluating AI voice for phone support, this covers the core use cases without extra addons. For a primer on LLMs, see this overview from IBM: What is a large language model?
Where It Fits Best
- After-hours and weekend coverage
- Peak volume overflow during launches or seasonality
- First-line FAQs (orders, billing, appointments, status checks)
- Multilingual lines without hiring multiple agents
- Routing calls to teams or departments based on intent
Setup Without the IT Headache
You don't need advanced technical skills to get started. Even small teams can roll it out with minimal setup and start deflecting routine calls quickly.
- Connect your PBX and CRM
- Import or link your knowledge base
- Define transfer rules by team or department
- Test common call flows and refine responses
- Monitor transcripts, update FAQs, and iterate
Availability
The AI Voice Agent is available with Zadarma's free Cloud PBX. It's built to improve response times, keep service consistent outside business hours, and reduce workload on your frontline.
About Zadarma
Founded in 2006, Zadarma provides VoIP and cloud communications for businesses worldwide. Offerings include Cloud PBX, CRM, global phone numbers, call routing, and integrations with leading CRM and AI platforms. The company provides 24/7 multilingual customer and technical support.
Source: Official press release
Further Learning
If you're upskilling your support team for AI-driven workflows, explore curated training by role: AI courses by job.
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