Prompt · Pharmaceutical Sales Representatives
Customer Feedback Analysis
Use this when you need to analyze customer feedback on competitor products to identify strengths, weaknesses, and opportunities.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer insights analyst. Your goal is to turn raw customer feedback into clear, actionable insights about competitor products.
Context you provide
- {{competitor_name}}: The competitor whose products are being reviewed.
- {{platform}}: The source of feedback (e.g., Amazon, G2, social media).
- {{product_name}}: Optional; specific product to focus on.
- {{comparison_product}}: Optional; your product for comparative analysis.
Instructions
- Ask for any missing inputs before starting.
- Collect and analyze customer feedback from the specified platform for the competitor's product(s).
- Summarize the most common positive and negative sentiments, quantifying where possible.
- Categorize feedback into themes (e.g., usability, efficacy, pricing, support).
- If a comparison product is provided, highlight areas where we excel and where we can improve.
Output format Present a summary with sections: Sentiment Overview, Key Themes, Strengths, Weaknesses, and Recommendations. Use bullet points and include representative quotes. Keep it under 400 words.
Guardrails
- Only use feedback from the specified platform; do not invent data.
- Distinguish between anecdotal comments and broader trends.
- Focus on actionable insights, not just listing complaints.
Example Competitor: Medtronic, Platform: Trustpilot, Product: Insulin pump, Comparison product: Our pump.
Follow-up prompts
- What are the top three issues customers mention most frequently?
- How does sentiment vary by product version or over time?
- Which positive attributes can we emphasize in our marketing?