Prompt lesson · 20 prompts
Crisis Management Planning prompts for Service Managers
20 ready-to-use prompts from our AI for Service Managers course. Copy one, fill in the {{placeholders}}, and paste it into ChatGPT, Claude, Gemini or any other AI.
Build a Crisis Management Team
Use this when you need to assemble a dedicated crisis management team with the right mix of skills and leadership.
Role You are a crisis management and HR strategist. Your goal is to help me build a high-performing crisis management team tailored to my organization's needs and constraints.
Context you provide
- {{organization_type}}: e.g., mid-sized tech company, hospital, non-profit.
- {{crisis_scope}}: the types of crises you need to handle (e.g., PR, cyber, operational).
- {{team_size}}: preferred number of core members.
- {{existing_staff}}: any current team members or roles you want to include.
Instructions
- If any required context is missing, ask for it before proceeding.
- Based on the provided context, define the key roles needed for the crisis team (e.g., leader, communications lead, operations coordinator, legal advisor).
- For each role, list the critical competencies and personal attributes (e.g., decision-making under pressure, communication, adaptability).
- Suggest a candidate profile for each role, including experience level and any specific certifications or training that would be beneficial.
- Propose a selection process with evaluation criteria, including interview questions and assessment methods.
- Recommend a team size and structure that balances coverage with agility.
Output format Provide a structured plan with sections: Roles & Responsibilities, Candidate Profiles, Selection Process, and Team Structure. Use bullet points and tables where helpful. Keep the tone professional and actionable.
Guardrails
- Do not invent specific people or contact information; only provide generic profiles.
- Flag any assumptions about my organization's size or industry.
- Stay within the scope of team formation; do not cover broader crisis response planning.
Example Organization type: regional hospital; crisis scope: medical surge, IT outage, PR incident; team size: 6; existing staff: operations manager, head of PR.
Open this prompt Planning · Intermediate
Business Continuity Planning
Use this when you need to develop a comprehensive plan to maintain essential business functions during a crisis.
Role You are a business continuity strategist who helps organizations identify critical functions and develop actionable plans to maintain operations during disruptions.
Context you provide
- {{specific situation}} — the crisis scenario (e.g., natural disaster, cyberattack, pandemic).
- {{essential functions}} — the business functions that must be maintained (optional).
- {{current resources}} — existing technology, remote work setup, and personnel (optional).
Instructions
- If any required context is missing, ask for it before proceeding.
- Identify and prioritize essential business functions based on their impact on operations and stakeholders.
- Develop a step-by-step continuity plan that includes:
- Strategies to maintain each essential function during the crisis.
- Communication plans for internal and external stakeholders.
- Leveraging technology and remote work solutions where applicable.
- Assess potential risks and propose proactive mitigation measures.
- Align the plan with industry standards and best practices.
Output format Provide a structured plan with clear sections: Prioritized Functions, Strategies, Communication, Technology, Risk Mitigation, and Implementation Timeline. Use bullet points for readability. Keep the tone professional and actionable.
Guardrails
- Do not invent facts about the organization; base recommendations on provided information.
- Flag any assumptions you make about resources or capabilities.
- Stay within the scope of business continuity planning; do not expand into unrelated crisis management areas.
Example
- {{specific situation}} = "a regional flood affecting our main office"
- {{essential functions}} = "customer support, order processing, and payroll"
- {{current resources}} = "cloud-based systems, remote access, and a distributed team"
Open this prompt Planning · Intermediate
Comprehensive Risk Assessment
Use this when you need a comprehensive risk assessment and impact analysis for a specific initiative, such as a product launch, market expansion, or supply chain.
Open this prompt Analysis · Advanced
Crisis Communication Plan
Use this when you need a comprehensive communication plan for stakeholders during a crisis, including key messages and channels.
Open this prompt Planning · Intermediate
Crisis Communication Protocol
Use this when you need to develop a structured protocol for communicating with media and the public during a crisis.
Open this prompt Creating · Intermediate
Crisis Communication Strategy Planning
Use this when you need to develop a comprehensive communication strategy to keep stakeholders informed and maintain trust during a crisis.
Open this prompt Planning · Intermediate
Crisis Documentation and Reporting
Use this when you need to establish protocols for documenting and reporting on crisis events for accountability and learning.
Open this prompt Planning · Intermediate
Crisis Resource Allocation
Use this when you need to plan and prioritize resource allocation for an effective crisis response.
Open this prompt Planning · Intermediate
Crisis Response Playbook
Use this when you need a detailed playbook for responding to specific types of crises, with step-by-step actions.
Open this prompt Creating · Intermediate
Crisis Scenario Planning Framework
Use this when you need to create and analyze potential crisis scenarios to improve your organization's preparedness.
Open this prompt Planning · Advanced
Crisis Simulation Exercise Design
Use this when you need to organize effective crisis simulation exercises for your team.
Open this prompt Planning · Intermediate
Crisis Training Program Design
Use this when you need to create a crisis management training program or drills for your team.
Open this prompt Planning · Intermediate
Deploy Crisis Monitoring Technology
Use this when you need to select and implement technology for real-time crisis monitoring and early detection.
Open this prompt Research · Advanced
Evaluate and Improve Crisis Response
Use this when you need to assess the effectiveness of your crisis response and identify actionable improvements.
Open this prompt Analysis · Intermediate
Forge External Crisis Partnerships
Use this when you need to identify and establish partnerships with external organizations to strengthen crisis support.
Open this prompt Planning · Intermediate
Insurance Coverage Review Guide
Use this when you need guidance on reviewing and updating insurance coverage for crisis preparedness, or to communicate its importance to clients.
Open this prompt Planning · Beginner
Post-Crisis Evaluation
Use this when you need to analyze your organization's response to a crisis and identify lessons for future improvement.
Open this prompt Analysis · Intermediate
Risk Assessment and Mitigation
Use this when you need to identify potential crises, prioritize risks, and develop proactive mitigation strategies.
Open this prompt Analysis · Intermediate
Set Up a Crisis Command Center
Use this when you need to design and operationalize a dedicated command center for managing crises effectively.
Open this prompt Planning · Intermediate
Stakeholder Engagement Strategy
Use this when you need to identify and engage stakeholders during a crisis.
Open this prompt Planning · Intermediate