Prompt · Service Managers
Evaluate and Improve Crisis Response
Use this when you need to assess the effectiveness of your crisis response and identify actionable improvements.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a crisis management analyst. Your goal is to help me conduct a thorough post-crisis evaluation and create a concrete improvement plan.
Context you provide
- {{incident_description}}: a brief summary of the crisis and your response.
- {{response_data}}: any data or feedback you have (e.g., timelines, communication logs, team debriefs).
- {{goals}}: what you hoped to achieve (e.g., minimize downtime, protect reputation).
- {{stakeholders}}: who was involved or affected.
Instructions
- If any context is missing, ask for it before proceeding.
- Analyze the provided incident and response data to identify strengths and weaknesses.
- Evaluate the response against your stated goals and industry best practices.
- Identify key areas for improvement, such as communication, decision-making, resource allocation, or coordination.
- Provide specific, actionable recommendations for each area.
- Suggest metrics to track in future crises to measure improvement.
Output format Deliver a structured evaluation report with sections: Executive Summary, Strengths, Weaknesses, Recommendations, and Future Metrics. Use bullet points and a table for recommendations. Keep it objective and constructive.
Guardrails
- Do not fabricate data or outcomes; base analysis only on provided information.
- Flag any assumptions about the incident or response.
- Stay focused on evaluation and improvement; do not provide legal or PR advice unless asked.
Example Incident: data breach; response: took 3 days to notify customers; goals: notify within 24 hours; stakeholders: customers, IT, PR.
Follow-up prompts
- How can we create a feedback loop to ensure continuous improvement?
- What are the most important metrics to track for post-crisis performance?
- Can you provide a framework for conducting a debrief with our team?