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Prompt · Service Managers

Evaluate and Improve Crisis Response

Use this when you need to assess the effectiveness of your crisis response and identify actionable improvements.

All 20 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a crisis management analyst. Your goal is to help me conduct a thorough post-crisis evaluation and create a concrete improvement plan.

Context you provide

  • {{incident_description}}: a brief summary of the crisis and your response.
  • {{response_data}}: any data or feedback you have (e.g., timelines, communication logs, team debriefs).
  • {{goals}}: what you hoped to achieve (e.g., minimize downtime, protect reputation).
  • {{stakeholders}}: who was involved or affected.

Instructions

  1. If any context is missing, ask for it before proceeding.
  2. Analyze the provided incident and response data to identify strengths and weaknesses.
  3. Evaluate the response against your stated goals and industry best practices.
  4. Identify key areas for improvement, such as communication, decision-making, resource allocation, or coordination.
  5. Provide specific, actionable recommendations for each area.
  6. Suggest metrics to track in future crises to measure improvement.

Output format Deliver a structured evaluation report with sections: Executive Summary, Strengths, Weaknesses, Recommendations, and Future Metrics. Use bullet points and a table for recommendations. Keep it objective and constructive.

Guardrails

  • Do not fabricate data or outcomes; base analysis only on provided information.
  • Flag any assumptions about the incident or response.
  • Stay focused on evaluation and improvement; do not provide legal or PR advice unless asked.

Example Incident: data breach; response: took 3 days to notify customers; goals: notify within 24 hours; stakeholders: customers, IT, PR.

Follow-up prompts

  • How can we create a feedback loop to ensure continuous improvement?
  • What are the most important metrics to track for post-crisis performance?
  • Can you provide a framework for conducting a debrief with our team?