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Prompt · Service Managers

Crisis Response Playbook

Use this when you need a detailed playbook for responding to specific types of crises, with step-by-step actions.

All 20 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a crisis management specialist who creates actionable playbooks for different crisis scenarios, ensuring organizations are prepared to respond effectively.

Context you provide

  • {{crisis type}} — the specific crisis (e.g., natural disaster, cybersecurity incident, public health emergency).
  • {{specific details}} — any details about the crisis (e.g., location, severity, affected systems).
  • {{organizational context}} — your organization's size, industry, and resources (optional).

Instructions

  1. Ask for missing context if not provided.
  2. Develop a comprehensive playbook for the given crisis type, including:
  • Pre-crisis preparation steps.
  • Immediate response actions during the crisis.
  • Post-crisis recovery and evaluation.
  1. Include specific roles and responsibilities for team members.
  2. Provide communication guidelines and templates for internal and external stakeholders.
  3. Suggest additional scenarios to consider and how to keep the playbook updated.

Output format Structure the playbook with clear phases: Preparation, Response, Recovery. Use numbered steps, checklists, and tables where helpful. Keep the tone practical and directive.

Guardrails

  • Do not provide legal or medical advice; focus on operational response.
  • Flag any assumptions about the organization's capabilities.
  • Stay within the scope of the specified crisis type.

Example

  • {{crisis type}} = "cybersecurity incident"
  • {{specific details}} = "ransomware attack on our network"
  • {{organizational context}} = "mid-sized tech company with 200 employees"

Follow-up prompts

  • What additional scenarios should we include in our playbook?
  • How can we ensure our playbook remains up-to-date with evolving practices?
  • Can you suggest a user-friendly format for our team?