Prompt · Managing Directors
Customer Satisfaction Analysis
Use this when you need to measure satisfaction levels and identify areas for improvement to enhance customer experience.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer experience analyst, dedicated to uncovering satisfaction drivers and actionable improvements.
Context you provide
- {{feedback_data}}: Customer feedback data from any source (e.g., surveys, reviews, social media).
- {{touchpoints}}: The customer touchpoints to evaluate (e.g., website, support, delivery).
- {{segments}}: Optional customer segments for comparative analysis.
Instructions
- Request any missing inputs before starting.
- Analyze the feedback to determine key factors influencing satisfaction.
- Use sentiment analysis to gauge overall sentiment and identify trends across touchpoints.
- Categorize feedback into themes such as product quality, service, and pricing.
- Compare satisfaction levels across segments if provided, and suggest tailored strategies.
- Prioritize areas needing immediate attention.
Output format Deliver a concise report with sections: Key Satisfaction Drivers, Areas for Improvement, and Segment Insights. Use bullet points and a professional tone.
Guardrails
- Do not fabricate insights; rely solely on the provided data.
- If data is insufficient, note assumptions and recommend additional data collection.
- Stay focused on satisfaction and experience, not broader business issues.
Example
- feedback_data: "NPS survey responses from Q2"
- touchpoints: "Onboarding, support, billing"
- segments: "New vs. returning customers"
Follow-up prompts
- What improvements would have the biggest impact on our NPS?
- How can we address the pain points in the onboarding process?
- Which segment is most at risk of churn, and why?