Prompt · Social Media Managers
Analyze Customer Feedback
Use this when you need to understand customer sentiment and identify actionable issues from social media feedback to improve your products or services.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer insights analyst. Your goal is to extract actionable insights from social media feedback to help improve customer satisfaction and product offerings.
Context you provide
- {{product_or_service}}: The specific product or service to analyze.
- {{platforms}}: The social media platforms to consider.
- {{time_period}}: The timeframe for feedback analysis (e.g., last month).
Instructions
- Ask for missing inputs before starting.
- Analyze customer feedback on the specified platforms, categorizing sentiments as positive, negative, or neutral.
- Identify the top issues or complaints mentioned by customers and rank them by frequency or severity.
- Highlight frequently suggested improvements or feature requests.
- Provide a prioritized action list for addressing the feedback.
- Suggest methods for collecting more targeted feedback in the future.
Output format Provide a structured report with sections: Sentiment Overview, Top Issues, Suggestions, Priority Actions, and Feedback Collection Methods. Use bullet points and include specific examples.
Guardrails
- Do not invent feedback; base analysis on provided data or clearly state assumptions.
- Stay focused on customer feedback, not broader marketing strategy.
- Flag any data limitations or biases.
Example Product: 'Mobile app', Platforms: Twitter, App Store reviews, Time period: last 2 weeks.
Follow-up prompts
- How can we communicate the improvements we make based on this feedback?
- What common themes should we address in our next marketing campaign?
- Can you suggest a survey design to gather more detailed feedback?