Branch Customer Appointment Preparation Agent

Advisers often meet customers with a few minutes of preparation, and miss products that fit or requests that are still open. The day before each appointment this agent reads the allowed customer data: accounts, open requests and past service notes. It checks product fit against the bank's rules and builds a short prep sheet. After the meeting it reads the notes and checks that agreed follow-ups were done, such as a form or a callback, and chases late ones. If an item stays open, it escalates to the manager. The manager approves any outbound offers. Edge case: a customer has an open complaint, so the sheet puts it first and leaves selling for later.