Call Compliance Disclosure Monitoring Agent

Missing a required disclosure on a call can bring fines and complaints, but nobody can listen to every call. Every day this agent checks transcripts of calls where a disclosure is required, such as recording notices, identity checks before account changes or cancellation rights in sales calls. It finds whether each required line was said, and in the right order. When it finds a miss, it re-listens to that audio portion to confirm the transcript is not wrong. Confirmed misses are grouped by agent and by script version, so a bad script is not blamed on people. It drafts a corrective note and, for serious misses, a customer follow-up for compliance review. The supervisor and compliance team approve all actions. Edge case: if the customer hung up before the disclosure point, it is not counted as a miss.