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AI agent for editors

Communications FAQ Gap Agent

FAQs that answer real questions with approved information.

CreatingPR and communicationsWriters
See how it worksGet access
Communications FAQ Gap Agent: what goes in, what the agent does and what you get

What it does

Corporate FAQs often miss the questions people actually ask. Each month this agent collects recurring questions from inboxes, support tickets and event Q&A. It maps each question to approved company statements. Where the evidence supports a complete answer, it drafts the FAQ entry with a link to the source. Where an answer would need details the statements do not contain, it records a gap for the owner instead of writing something plausible. It also checks that existing answers still match current statements. The editor approves publication. Edge case: the approved statement does not say which regions a change covers, so that detail is recorded as a gap.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueYes, continueApprovedNoNo 1 STARTS WHEN Monthly FAQ review 2 USES A TOOL Collect recurring questions 3 USES A TOOL Map questions to approved statements 4 CHECKS THE RESULT Is there evidence for a complete answer? If not: record a gap for the owner. Back to step 3. 5 DOES Draft FAQ additions with sources 6 CHECKS THE RESULT Do existing answers still match current statements? If not: draft a correction. Back to step 5. 7 YOU APPROVE Editor approves publication 8 RESULT Source-linked FAQ update
Read the steps as a list
  1. Monthly FAQ review
  2. Collect recurring questions
  3. Map questions to approved statements
  4. Is there evidence for a complete answer?If not: record a gap for the owner. Back to step 3.
  5. Draft FAQ additions with sources
  6. Do existing answers still match current statements?If not: draft a correction. Back to step 5.
  7. Editor approves publicationThe agent waits here for your OK.
  8. Source-linked FAQ update

How it decides

It answers only with exact supporting evidence.

  • No plausible but unsupported answers.
  • Every answer links to an approved statement.
  • Gaps go to a named owner.

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Question sources to scan
  • Minimum times a question must appear (default 3)
  • Owner map for gaps
  • Who approves publication

What keeps you in control

It always asks you first

  • Publication
  • Policy commitments

Hard limits

  • No policy commitments.

It stops when

  • Done: update drafted.

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensFor the June review, the agent finds 24 recurring questions, 9 not in the FAQ. Approved statements fully answer 6, and it drafts those. The evidence check fails on a question about which regions a pricing change covers; the statement does not say. It records the gap for the pricing owner. One existing answer is outdated and gets a fix. The editor approves 7 updates.

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