Customer Churn Signal Agent

Revenue leaders need early warning of accounts at risk, before the renewal call turns into a cancellation. Each week this agent pulls usage, support tickets, payment delays and sentiment from calls, and combines them into a risk score for each account. A usage drop of 25 percent, for example, raises the score. It flags accounts with rising risk and asks the account owner to confirm the risk and share an action plan. One month later, it checks whether the action actually reduced risk. If not, it escalates the account with a summary of what was tried. The CRO approves escalations and any save offers, such as discounts or extra services; the agent never makes offers to clients. Everything goes into the risk log. Edge case: usage drops during a client's holiday season, so the agent compares with the same period last year before raising the score.