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AI agent for training instructors

Dispatcher Scenario Training Agent

Build dispatcher skill through scored practice that gets harder only when earned.

LearningOperationsGovernmentEducation
See how it worksGet access
Dispatcher Scenario Training Agent: what goes in, what the agent does and what you get

What it does

New dispatchers often learn on live calls, which is stressful for them and risky for callers. This agent builds practice scenarios from past calls with the names and details changed. It plays the caller in a text or voice exchange, listens to what the dispatcher asks and decides, and scores the response against the trainer's checklist: right questions, right priority, right unit. It then picks the next scenario to target weak spots. After each round it looks at the trend and only raises the difficulty when the dispatcher passes at the current level. The trainer reviews every score and can override it. Edge case: a dispatcher who passes by luck on one scenario is given a second similar one before moving up.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueYes, continueApprovedNoNo 1 STARTS WHEN Trainer opens a practice session 2 USES A TOOL Select a past call and remove names and details 3 DOES Build the scenario at the dispatcher's current level 4 DOES Play the caller and respond to the dispatcher 5 USES A TOOL Score the response against the checklist 6 CHECKS THE RESULT Did the dispatcher pass the scenario? If not: Pick a similar scenario on the weak area and runit again. Back to step 3. 7 CHECKS THE RESULT Have two passes in a row happened at this level? If not: Stay at the level and choose another scenario ona different call type. Back to step 3. 8 YOU APPROVE Trainer reviews scores and any override 9 DOES Raise the difficulty for the next round 10 RESULT Session record with scores and next focus
Read the steps as a list
  1. Trainer opens a practice session
  2. Select a past call and remove names and details
  3. Build the scenario at the dispatcher's current level
  4. Play the caller and respond to the dispatcher
  5. Score the response against the checklist
  6. Did the dispatcher pass the scenario?If not: Pick a similar scenario on the weak area and run it again. Back to step 3.
  7. Have two passes in a row happened at this level?If not: Stay at the level and choose another scenario on a different call type. Back to step 3.
  8. Trainer reviews scores and any overrideThe agent waits here for your OK.
  9. Raise the difficulty for the next round
  10. Session record with scores and next focus

How it decides

It moves up a level only after two passes at the current level and holds or steps back when scores fall.

  • Pass mark is 80 percent of checklist points
  • Two passes in a row are needed before raising difficulty
  • A fall of 15 points over two rounds triggers a step back
  • Weak areas are the lowest three checklist items

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Pass mark (default 80 percent)
  • Passes needed to move up (default 2)
  • Call types to practice
  • Text or voice format

What keeps you in control

It always asks you first

  • Trainer reviews scores before they count

Hard limits

  • Never use real names or addresses from past calls
  • Never change the trainer's recorded score

It stops when

  • Done: the session is scored and the next level is set
  • Stop: the trainer ends the session

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensPriya takes a cardiac call at level 2 and scores 64, missing the question about breathing. The agent runs a second cardiac call and she scores 82. The trainer confirms. Priya then passes a fall scenario with 85. After two passes at level 2, the agent raises her to level 3 and picks a multi-caller incident.

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