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AI agent for safety engineers

Ergonomic Complaint Assessment Follow-Up Agent

Every ergonomic complaint is assessed, fixed or explained, and checked with the employee 30 days later.

Risk managementOperations
See how it worksGet access
Ergonomic Complaint Assessment Follow-Up Agent: what goes in, what the agent does and what you get

What it does

An employee reports wrist pain, and three months later nobody has looked at the workstation. This agent opens an assessment task for every complaint. It collects the job tasks, posture notes and photos, then picks a screening method that fits, such as a lifting equation for manual handling or a rapid upper limb check for repetitive work. It drafts a recommended change, like a lift aid or adjusted station height. After you approve, it tracks the change and follows up with the employee after 30 days. If the pain persists, it reopens the case with new questions. Edge case: two complaints from the same station are linked, since they point to a station issue, not an individual one.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueApprovedYes, continueNoNo 1 STARTS WHEN Ergonomic complaint logged 2 USES A TOOL Open the case and collect tasks, posture notes andphotos 3 CHECKS THE RESULT Is there enough information to run a screeningmethod? If not: Ask the employee and supervisor for the missingtask details and photos. Back to step 2. 4 DOES Select a screening method and score the risk 5 DOES Link any other complaints from the same station 6 DOES Draft the recommended change with cost and lead time 7 YOU APPROVE Safety engineer approves each recommendation 8 USES A TOOL Track the change and schedule a follow-up 9 CHECKS THE RESULT At 30 days, is the employee reporting less strain? If not: Reopen the case, rescore the task and draft adifferent change. Back to step 4. 10 RESULT Closed ergonomic case record
Read the steps as a list
  1. Ergonomic complaint logged
  2. Open the case and collect tasks, posture notes and photos
  3. Is there enough information to run a screening method?If not: Ask the employee and supervisor for the missing task details and photos. Back to step 2.
  4. Select a screening method and score the risk
  5. Link any other complaints from the same station
  6. Draft the recommended change with cost and lead time
  7. Safety engineer approves each recommendationThe agent waits here for your OK.
  8. Track the change and schedule a follow-up
  9. At 30 days, is the employee reporting less strain?If not: Reopen the case, rescore the task and draft a different change. Back to step 4.
  10. Closed ergonomic case record

How it decides

It chooses the screening method from task type: lifting, repetitive upper body, sustained posture or tool vibration, and grades risk with that method.

  • Use a lifting method when loads exceed 15 lb repeatedly
  • Link complaints from the same station within 90 days
  • Escalate to the safety engineer within 2 days if the risk score is high
  • Reopen the case if the follow-up shows the same pain

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Screening methods used
  • Follow-up interval (default 30 days)
  • Risk score that triggers escalation
  • Equipment catalog source

What keeps you in control

It always asks you first

  • Safety engineer approves each recommendation
  • Safety engineer decides on work restrictions

Hard limits

  • Never give medical advice
  • Never share complaint details beyond the case team

It stops when

  • Done: change made and employee confirms improvement
  • Stop: medical treatment is needed and the case moves to occupational health

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA packer, Dana, reported shoulder pain from bagging 22 lb boxes overhead. The agent scored the task high risk, found a second complaint from the same line, and recommended a lowered conveyor stop. The engineer approved. At 30 days, Dana said the pain remained, so the agent reopened the case and suggested a lift table too.

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